Motto
What code is used for a patient who needs additional trays delivered during their initial treatment?
What is a Periodic Otho visit / 8670
This should be used when handling all objections.
What is Empathy
This should be done for all patients who were tx planned for implants previously
What is Flagging
The second column should ONLY be utilized for these appointments
What is Productive
This differentiator is used for patients who need a denture quick!
What are In house labs
This is the next step needed if a patient is unhappy with their initial results.
What are Refinements
This should be done with each faze of the new patient experience
What is Framing
Asking open ended questions to repeat reline / adjustment patients allows what?
What is identify potential implant candidates
This appointment should only be scheduled at 11:30am unless approved by Dr. Finley
What is Soft line
This differentiator is meaningful for patients who are lower income.
What are financing options
These visits are the only two allowed to be scheduled in Overflow during the motto process
What is Motto Start & Retainer Delivery
The ________ ______ should always be checked prior to taking a patient from the lobby
What are Patient notes
These should be used to build credibility when push back is given
What are Aspen Differentiators
This first column only visit should be scheduled at the same time as scheduling a patient's surgery, typically 2-3 days out
What is Post Op
This differentiator used when a patient is worried about their treatment
What are confident and empathetic teams
This is needed prior to submitting a case in AspenLabs when the visits are in RED on the clinical page
What is a Signed PAR
using these types of questions should help build trust and give us more information
What is open ended
Giving real examples to patients is perceived as what?
what is Reassurance
The delivery of a 6 month perm denture should be schedule in this column only
What is first column
This differentiator is used for patients who need Saturday appointments
What is convenient and efficient care nationwide
What two codes are needed when scanning for a Retainer?
351F (Scan) & 8670 (periodic ortho)
We should be _________ for our patients flow during their new patient visit.
What is accountable
This should be done on all patients allowing the best chance at identifying all potential candidates
What is a CT Scan / 3D Scan
A patient needs to come in for a Hard Reline with the lab, Where & How should this patient be scheduled?
What is Impression in AM and delivery at 4:30pm same day
What is unique and meaningful