Most dental treatment is completed with the patient in the _______ position.
What is: Supine
100
A time that is reserved each day for scheduling emergency patients is called a(an):
What is:
Buffer period
100
The basic equipment found in each treatment area includes:
What is patient dental chair, dental unit(s), dentist and assistant stools
100
The general categories of communication are:
What is: Verbal and Non-Verbal
100
When should the business office assistant interrupt the dentist at chairside to come to the phone?
What is:
EMERGENCY ONLY!!!
200
Water is removed from the patients mouth by:
What is: Saliva Ejector and High Volume Evacuator
200
All appointment book entries for a manual appointment book must be:
What is:
Written in pencil, accurate and legible
200
The patient dental chair can be adjusted so that the patient can be places in what position?
Upright,Supine & Subsupine
200
Factors that influance the patient's reactions in the dental office can include:
What is: previous dental experiences, anxiety & fear of pain also attitudes & beliefs
200
Participating in health fairs, and making presentations to school children, and working with senior citizens on dental care are examples of:
What is:
External Marketing
300
The continuing care program of regularly schedualed preventive care is also called:
What is:
Preventive recall program
300
The best time to see young children in the dental office is usually:
What is:
In the morning
300
The business assistant may deal with which of the following patients records in the dental office?
What is:
1. dental records
2. financial records
3. practice records
300
What is the most important public relations tool used in the dental office?
What is: Telephone
300
Causes of stress in the dental office include:
What is:
1. Overbooking appts
2. bad communication
3. multiple tasks to be done at the same time
400
Items that are disposible or used up in a relatively short time are called:
What is:
Expendables and/or Consumables
400
A patient of record is one who:
What is:
has been seen in the practice before
400
Files for those patients who have been recently seen (in the past 2 to 3 years) and are maintained in the areas of the easiest accessibility are called:
What is:
Active Files
400
When answering the telephone in the dental practice, the business assistant should:
What is:
1. Greet the patient pleasantly
2. Ask how he/she may help the caller
3. Identify the practice and her name
400
The computer can be utilized in the dental office to handle which of the following applications?
What is:
1.Appointment booking
2.Bookkeeping entries
3.Billing and collections
500
A______ may read "For deposit only to the account of [the name of the person or business]," which only allows the check to be deposited in the account of that individual or company.
What is:
Restrictive endorsement
500
A call list is used in the dental office for:
What is:
Scheduling patients on short notice
500
The basic units of time that are commonly used when scheduling appointments are ___-minute units.
What is:
10, 15 and 30 minutes
500
In the dental office the telephone should be answered:
What is:
On the first ring
500
One of the most important responsibilities of the dental office business assistant is:
What is:
Maintaining accurate and complete records