What should the average temperature for the reception area in a dental office be?
72 degrees
100
The Environment is were __________ occurs ?
Communication
100
the branch of biology that deals with form and structure.
Morphology
100
A patient of record is a patient who has:
been examined by a licensed dentist, been diagnosed by a licensed dentist, had a treatment plan performed by a licensed dentist.
100
What does the Telecommunications device for the deaf do?
is an operator service that allows people with hearing and speech disabilities to place calls to regular telephones
200
The room where the clinical staff can perform functions such as pouring up impressions, and where patient’s models are stored is the.
Dental laboratory
200
_______ is recognizing someone’s emotions and the ability to understand them
Empathy
200
The examination technique in which the examiner uses his or her fingers and hands to feel for size, texture, and consistency of hard and soft tissue is calledpalpation
palpation
200
physical neglect or injury, emotional abuse or deprivation, sexual abuse are signs of
Child or elder abuse
200
Prescheduling recare appointments means to…
Schedule an appointment before the patient leaves the dental office
300
A Consultation room is used for?
To discuss a treatment plan with patients
300
When should the practice administrator tell the patient how much his/her treatment is going to cost?
Before the treatment has been started
300
Periodontal probing is
a technique used to detect periodontal disease
300
Insurance fraud is an example of a(n) _____ offense.
felony criminal
300
Providing advance notice, allowing patients to reschedule if necessary, and adding a personal touch for the patient are all examples of which type of recare system?
Telephone recare system
400
Outgoing voicemail messages should include?
Hours of operation, Name of dental office, When a return call will be made
400
what are some Barriers to effective communication in the dental office
Environmental, Receiver, and Sender
400
Who can legally probe and measure the sulcus for loss of gingival attachment and bone loss, and with what instrument doe he or she do this
Dentist and dental hygienist, using a periodontal probe
400
What does a dental assistant need to do to become certified as a CDA
passing the national DANB exam
400
Whose responsibility is it to draft a letter regarding a patient of record
Dental office administrator
500
On which form would you find the patient's insurance information?
Patient demographic form
500
The __ encodes the message and the ___ decodes the message.
Sender / Receiver
500
What Oral habit can affect a patient’s oral health where there are signs indicating grinding or clenching of teeth?
Bruxism
500
Good grooming and appropriate dress include for clinical wear should include:
infection-control requirements when selecting clinical wear
500
The American Dental Association recognizes ___ different specialty areas for dentists