Why should you pay attention to word choice when writing business correspondence?
Not paying attention to the language you are using creates a negative impression of the dental office and the staff.
100
Whe should Personal phone calls be made in the Dental office?
emergency calls only
100
MI
Mesio-Incisal
100
DO
Disto-Occlusal
200
DI
Disto-Incisal
200
Why is telephone answering considered a significant responsibility of the dental office administrator?
The telephone is the main lifeline to the dental practice. The person answering the telephone makes the first impression of the dental office on the caller.
200
What should outgoing voicemail messages include
Hours of operation, Name of dental office, A return call will be made
200
M
Mesial
200
what is the Clinical crown
The part of the tooth that is visible during a dental examination
300
MO
Mesio-Occlusal
300
What are some examples of nonverbal communication that you can use when talking with a patient?
body language, facial expres-sions, eye contact, posture, proximity, and gestures.
300
___ is used to confirm patients, renew a prescription, and/or refer a patient
Outgoing call
300
An Edentulous patient is a person with
no teeth
300
How can you use manners in the workplace?
Saying please and thank you, positive feedback, and addressing the person you are speaking to discreetly.
400
IL
Incisal-Lingual
400
What are some barriers to phone communication in the dental office?
Technical difficulties, background noise, and impairments to speech and hearing
400
How should you return voicemail messages
in order of importance
400
What people seek to overcome the feelings of loneliness and alienation.
Love and belonging
400
What disabilitie requires the dental office to listen patiently, repeat back understanding, and ask questions that require short answers?
Speech impairments
500
MODB
Mesio-Occluso-Disto-Buccal
500
What is discrimination?
The act of making a distinction between people on the basis of some aspects such as class, race, color, sexual orientation, or disability and allowing it to influence your interactions.
500
What are the types of incoming calls to a dental clinic?
Why is it advantageous to maintain a positive working relationship with colleagues?
Keeping your relationships with your colleagues amicable and professional is important for the longevity of the working relationships and positive atmosphere in the office.