What does a manual appointment scheduling book displays?
1 day or 1 week
100
The focus of a morning staff meeting should focus on...
Patient concerns, the daily schedule, and communication between staff
100
Ensuring the identity of a patients chart is know as…
Conditioning
100
What is a document that shows a list of items that were purchased?
Invoice
100
What is double booking
When two patients are intentionally scheduled at the same time to see the dentist.
200
What are the three most common units of time that appointments are divided into?
10, 15, or 20
200
How long should an interview take?
1 hour
200
What are the two most common filing systems?
Alphabetical and numerical filing systems
200
What is an item that is not in stock and is not ready to be shipped from a supplyer?
Backordered
200
What is the purpose of a job description?
Provides employees a written outline of their duties and expectations of the job. Also assist in hiring and evaluating employees.
300
A patient who is being seen by the dentist for a second scheduled appointment would be which type of patient?
Returning patient
300
How many written warnings must be given to an employee prior to termination?
3
300
What type of system is recommended for the privacy of all patients records by HIPAA?
Closed system
300
How offten are statements typically sent out to a dental office?
30 days
300
How should a patient request his or her dental chart information
Should be in written form and should include name, address, date of birth, and Social Secruity number.
400
What information must exists in the appointment book for a patient’s appointment?
Patient's name, phone number, reason for visit
400
What are Policies?
Recommended guidelines referring to an area in the dental practice.
400
When does a patient become an inactive patient?
5 years
400
What type of inventory systems require a handwritten entry to order supplies.
Manual
400
What steps should you take when a patient cancels an appointment
Ask if he or she would like to reschedule the appointment. And ensure that the information is written on the daily appointment schedule and then in the patient’s chart.
500
What are the advantages of a computerized scheduling system?
Preprogramming lunch hours, employee breaks, and office hours
500
Which section of the Office Policy book would you find information on vacation days
Personnel Policies
500
What makes a patients chart a Closed chart?
Charts of patients who have transferred to another office, terminated the relationship, or are deceased
500
What should be considered before ordering, after checking your inventory
Available storage space, how often the product/item is used, and expiration date of items
500
What are the four steps involved in accurate filing