Show:
Support Entitlements
Processes
ExxonMobil
GPC
SPH
100
These users need to be directed to another help desk for support.
What is SHAW?
100
is the standard location for log files in the DAD process?
What is C:\Windows\Dell\Logs?
100
the deployment scenarios
What is Stage/Factory, New, Split Phase I, Split Phase II, Replace or Refresh?
100
is what GPC stands for
What is Genuine Parts Company?
100
is the priority of L1 Attention emails
What is critical?
200
This project is still waiting confirmation that the project has closed.
What is IRI?
200
sends DAD engine to back
What is Shift + Alt + D?
200
is the root cause for "Assign Static IP fails to assign a static IP Address on the USB network adapter" Exception acknowledgement appearing.
What is USB ports failed to re-enable properly?
200
is the start date for this deployment
What is unknown?
200
it's what nslookup or pinging the site tells you
What is the server a customer is on?
300
Had 1,000 + end users during it's deployment in one month
What is SHAW?
300
is the folder that stores the DAD engine
What is DAE?
300
is the reason wrong scenarios are displayed when booting to DAD Drive to stage a PC
What is the internal HDD is not partitioned?
300
is the number of tasks in the configuration for the Target PC
What is 21?
300
is what happens when customer logs in and gets "Access Denied"
What is permissions?
400
Is an upcoming deployment which will also have end users.
What is McKesson?
400
is the folder that contains tools used in the DAD process
What is the "utilities" folder?
400
these are the regions for ExxonMobil
What is Americas, EMEA, Canada, Latin America, APJ?
400
is the name of the file that must be started on the source PC for the DAD process to start
What is launch_PCReplace.exe?
400
is the slash that should be used to prevent the user from getting a username/password prompt and a "Page cannot be displayed" message.
What is back slash \?
500
it's initials are NGD.
What is National Gypsum Deployment?
500
is the folder that contains the XMLS for Win7
What is USMT?
500
is the root cause for "Join Domain Fails"
What is Invalid AD Site selected in LTI?
500
is the other location where log files can be found and is where the temp directory for the user currently running Launch_PCReplace.exe
What is %temp%\DOD_Files?
500
is how often patching occurs
What is once a month?