Do you think you know you teammates?
Who owns a rag-doll, Himalayan cat?
Clinton
What is the circumference of Apple Park?
1-mile
Name at least three benefits of AppleCare+
24/7 phone & chat support, physical/liquid damage coverage, express replacement, can cover theft & loss
What is required to be off during a repair?
Find My Device
What do you yell when rolling racks?
LOBSTAH!!!!
Who is really into collecting records?
Jacob Holloway
How much did Apple's first computer sell for?
$666.66
A worked with a specialist in store today, but isn't quite ready to purchase. What is the best way to send that customer information for a future purchase?
Session Recaps
What is the number for Apple Support and Apple Online Store?
1-800-275-2273 (APLCARE) & 1-800-692-7753 (MYAPPLE)
What are the backstage requirements for trade-in devices?
SIM card & screen-protectors removed, device is clean
Who got tuition assistance for being a wrestling cheerleader in college?
Meg
(DAILY DOUBLE) What Month/Year was Apple Founded and what was its original name?
April (1st) 1976 & Apple Computers Inc.
What is the difference between iUp & iPhone Payments?
iUp: 24 months, AppleCare+ included in overall monthly cost, trade in doesn't affect monthly payment
Payments: 24 months, AppleCare+ is an option, trade in lowers monthly payment
What are the two AppleCare+ deductibles for Macs?
Single part $99 & multiple parts $299
What is the goal for Pick Up time?
Two minutes
Who can list all 50 states in alphabetical order in 19 seconds?
Thaylia
In Apple's advertisements, products are almost always set to what time?
9:41
Name all AppleOne services?
Apple TV+, iCloud+, AppleNews+, Apple Music, Apple Fitness+, and Apple Arcade
What's the difference between meeting up & highlighting an appointment?
Meet Up: Calls customer back earlier than the original quoted time
Highlight: puts the appointment to the very top on the list, surpassing all appointments before them
Where can the emergency response plan be located?
Backstage, Repair Room, & Breakroom
In college, this person wrote their Psychology Final Paper on Apple, and it inspired them to want to work for Apple.
Kevin Rey Cordova
Apple launched "The Apple Collection" in 1986, what was it?
A clothing line.
Explain the battery life difference between all AirPods?
2nd Gen: 5hrs listening time, over 24hr w/ charging case
3rd Gen: 6hr listening time, over 30hr w/ charging case
Pros: 4.5hr listening time, over 24hr w/ charging case
Max: 20 hours before needing charge
Difference between Speak Screen & Voiceover?
Speak screen: Select what text to be read back to you
Voiceover: Everything you touch will be spoken
Name three applications that backstage uses?
Runner, Fulfillment, Service Channel, Backstage