Barclays History
Tools
Glossary
Credit Card
Call Reasons
100

Birthday of Barclays.

November 17, 1690

100

Meaning of account number that's in color Pink.

Mass Compromise

100

An interest rate that is set by the Federal Reserve Bank which affects credit card interest rates.

Prime Rate

100

Represents the resource member number.

Fourth Line of Embossing

100

Workflow we use to process a payment.

Pay Credit Card

200

Who was the first UK's female branch manager?

Hilda Harding

200

Icon where you can see the complaint cases on the account.

Megaphone Icon

200

This rate can fluctuate based on prime. Barclays’ variable rate is based on “prime + the spread”.

Varible Rate

200

Give 2 examples of card networks.

Visa and Mastercard

200

Workflow we use to notify that the cardmember will be traveling.

Travel Notification

300

When was Barclays listed on the London Stock Exchange?

1902

300

Icon where you can check the letters on the account.

Mailbox Icon

300

Total amount of credit Barclays has approved for the cardmember. It is also referred to as credit limit.

Credit Line

300

This number is linked to produce the correct card design and chip to each individual cardmember. 

Form Number

300

Workflow we use to verify a transaction in question.

Possession Activity Verification
400

When does James Barclay become a partner?

1736

400

What do we mean by O/S Balance?

Outstanding Balance. The amount of money that the customer owes to other financial institutions.

400

Credit card balance that is moved from one credit card account to another. This is completed between two different financial institutions.

Balance Transfer

400

Also known as joint user is a full fledged partner in the account or loan transaction.

Co-applicant

400

CM's cards were missing during their vacation. What workflow will you use?

Lost Stolen Fraud App

500

Name of the two goldsmiths that started Barclays.

John Freame and Thomas Gould

500

Where can you locate the interest rates of the account?

Terms Tab

500

Transaction that acts as cash or takes the place of cash.

Quasicash

500

Cardmember who borrows against a line of credit.

Revolving User

500

The chip card of the customer is damaged. What workflow will you use?

Card Replacement