These 2 analysts had 8 tickets taken on Wednesday
Who are Elliot and Joseph?
Tie between these 2 analysts with 5 tickets closed on Thursday
Who are Elliot and Omer?
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How do I get more deflections?
8 red tickets taken this month
Who is Joey?
Led with 8 tickets taken on Thursday
Where is Joseph?
Had 6 closed tickets Wednesday which was good for 2nd place
Where is Jagdeep?
Has exactly a 4.80 C-sat
Where is Chelsea?
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41 on Wednesday and 30 on Thursday
How many tickets were created?
Had the highest weight taken on Wednesday with 25
Why is Joseph?
Had 6 closed tickets to lead the team on Thursday
Why is Balraj?
These analysts have a C-sat score between 4.80 - 4.90
Why are Jagdeep and Omer?
Tied with 3 deflections each
Why are Balraj and Jagdeep?
51 on Wednesday and 44 on Thursday
How many tickets did we take?
Most weight taken on Thursday with 19
When is Chelsea?
Led the team with 10 closed tickets on Wednesday
When is Harry?
A near perfect analyst with a score of 4.92 for the month
When is Balraj?
Almost at the target for the month with 4 deflections
When is Joseph?
The queue goes down just like our stress levels
What happens when we take more tickets than we receive?
Leads the month with 75 open tickets
What is Elliot?
This person has 69 closed tickets and is leading for the month
What is Harry?
These 3 analysts are in a tie for 1st place C-sat (which is a perfect 5.00!)
What are Joey, Simran, and Tamer?
Tied with 5 deflections each
What are Elliot and Harry?
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Who are Sinan and Thorn?