Open
Closed
C-Sat
Deflections
Miscellaneous
100

These 2 analysts had 8 tickets taken on Wednesday

Who are Elliot and Joseph?

100

Tie between these 2 analysts with 5 tickets closed on Thursday

Who are Elliot and Omer?

100

Keep asking customers to fill out the surveys!

How do I improve my C-sat score?
100

Read and submit more KB articles

How do I get more deflections?

100

8 red tickets taken this month

Who is Joey?

200

Led with 8 tickets taken on Thursday

Where is Joseph?

200

Had 6 closed tickets Wednesday which was good for 2nd place

Where is Jagdeep?

200

Has exactly a 4.80 C-sat

Where is Chelsea?

200

It makes the experience better for both the team and our customers by getting faster answers!

Why do I need to make KB articles?

200

41 on Wednesday and 30 on Thursday

How many tickets were created?

300

Had the highest weight taken on Wednesday with 25

Why is Joseph?

300

Had 6 closed tickets to lead the team on Thursday

Why is Balraj?

300

These analysts have a C-sat score between 4.80 - 4.90

Why are Jagdeep and Omer?

300

Tied with 3 deflections each

Why are Balraj and Jagdeep?

300

51 on Wednesday and 44 on Thursday

How many tickets did we take?

400

Most weight taken on Thursday with 19

When is Chelsea?

400

Led the team with 10 closed tickets on Wednesday

When is Harry?

400

A near perfect analyst with a score of 4.92 for the month

When is Balraj?

400

Almost at the target for the month with 4 deflections

When is Joseph?

400

The queue goes down just like our stress levels

What happens when we take more tickets than we receive?

500

Leads the month with 75 open tickets

What is Elliot?

500

This person has 69 closed tickets and is leading for the month

What is Harry?

500

These 3 analysts are in a tie for 1st place C-sat (which is a perfect 5.00!)

What are Joey, Simran, and Tamer?

500

Tied with 5 deflections each

What are Elliot and Harry?

500

These new recruits are starting on Monday -- make sure to welcome them!

Who are Sinan and Thorn?