Show:
Product Knowledge
Compliance
Quality Leads
Office Standards
Systems
100

Replaced in 1-2 days

What is the turnaround time for a jacuzzi shower/ bath remodel?

100

Costco's #1 priority

What is the Member Experience?

100

Who is present for the consultation

What is both home owners/ decision makers?

100

Water

What's the only drink allowed on the carpet?

100

Step 1 of the 8 steps

What is Be Positive- 99% attitude 1% skill?

200

Replaced in the Refacing process

What is replacing all doors, drawers, hardware and hinges?

200

When getting to the store

Always check into store location and check in with Management?

200

Completing the call

What is getting through the verification process, answering all the call centers questions?

200

Taking notes

What is only using notebook and pen?

200

Step 3 of the 8 Steps

What is being prepared Mentally and Physically?

300

Requirement to replace windows

What is no cutting into the home and at least 1-2 windows getting done?
300

When the member wants all 3 projects done

What is offering the project they want done first?

300

Buyer is genuinely interested

Are they looking to complete the project with in the year or has already gotten quotes?

300

Dress code

What is dressing Business Professional? Matching suit and tie/ you look good!!

300

The U in FUGI

What is Urgency, saying right now, today, takes 60 seconds/ staying busy and matching the member?

400

Pro- Guard Safety +

Reborns patented cabinet coating that protects the cabinets from any chipping, staining and wear and tear damage?

400

Roadshow picture requirement

Whats getting a photo of the front, left and right side, back and a rep photo head to toe in front of the booth with an open and close sign?

400

TTA

What is Time to appointment? The distance from when it was booked to when it happens. 

400

Leadership Qualification's

What is doing 10 VL+ 2 weeks in a row or 15 VL+ in a week with a good office presence?

400

Matching the member

What is Indifference, matching the shoppers energy and tone- keeping control of the conversation?

500

Tri-Tek Acrylic material

Jacuzzis' patented panels that are mold, mildew and water spot resistant?

500

EC bonus

What is removal of $10 from every lead generated in that store that day if rep's were not checked in appropriate times and pinging location every hour?
500

Mobile homes or Condos

Only if they own the land? Only if its on the 2nd floor or below?

500

Always ready

What's always having a game plan and specific SMART goal for the day?

500

Most important systems

8 steps to Success, 5 steps to a convo, FUGI and LOA