Product
Name 2 Flea and Tick products that can only be administered at 6 months of age or over..
Bravecto and Simperica
How can Through and Through vaccinations be prevented?
ASPIRATE before INJECTING Pulling on the syringe plunger before injecting will allow you to know that the needle is under the skin, and did not go through the skin.
What is S.O.D.A, give an example
Stop, Observe, Decide, and Act
Are nail trims allowed at all Partner Locations? Where can this information be found?
No.
Only 2 PSP Locations (Bailey boswell in fort worth, and the one in stephenville tx)
This information can be found on store's website, and the Info Sheets in your Rig Binder.
Which forms must be filled out if a pet breaks the skin?
Who should be notified?
Workers Comp and Incident Report, notify animal control, HelpDesk and FOM.
What information needs to be on the Product labels?
Client Name, Pet Name, Species, Dose, Product, QTY, Date, Expiration Date, and DVM(Doctor of Veterinary Medicine) (#Refil, RefilExp:)
Name a 1.Reconstituted, 2.non-reconstituted, 3.Modified live, 4.killed and 5.Recombinant Vaccine type..
1. 5in1 + L, (two vials mixed to create 1 vaccine)
2. Drawn directly from the vile (no mixing Needed)
3. Int. Bord- this mimics natural infection but without the disease producing ability. (aka attenuated Vaccine)
4. Rabies Vaccine- The bacteria or viruses are killed by heat. (Polio in humans)
5. Purvax- Isolated genetic material inserted with DNA of a non pathogenic organism..this induces an immune response.
What is Mise En Place? Give an example..
Everything is in its place
How can we keep ourselves and clients safe and out of the BITE ZONE?
Be directive with client
Restrict pet head movement while restraining
Ask client to soothe their pet in a different way
When should Pet Scales be brought in the store?
Every Time!
Name all Heartgard sizes..
0-25, 26-50, 51-100
Who should revise, double check vaccine records brought in by clients?
The on site Doctor, and a VIP staff Member.
What does being Directive with a client mean? when at the Tech Table? Give examples..
The Clinic Assistant wears many hats- friendly face, cashier, assistant, sympathizer, head scratcher, pooper scooper, driver, and more! But the most important hat you wear is your Safety Hat! The CA must not only have a keen eye, and swift hands to keep themselves safe, but they must also keep the vet, the pet, the client, and other clients safe from harm.
Should we be placing Microchips Scanners, Rig Binders, and Vacuums in our trash cans when transporting equipment? Why?
No.
Alcohol, and Chlorhex drips into the materials, and this is NOT good. It damages our equipment.
When should store signage (POS) be updated?
Before clinic departure..
What is BI Exclusivity? Which Products?
Nexgard and Heartgard Plus Products
Name CORE vaccines for Cats..
3in1, FeLv, PurVax,
What is an example of a feral Cat? Physical appearance..
Cats:
Usually scars from fighting, Hair loss, greasiness, Bumps on the tail, Eartip if neutered, outdoor, barn cat.
Nexgard...
When should the Pet Temperament Assignment be completed? Give examples..
Primarily at Check in, but this should be finalized at the Tech Station.
What are 3 products available ONLY through At Home Delivery?
Bravecto, Simparica Trio, Simparica, Trifexis.. all products can be mail ordered
At what age does maternal antibodies begin to weaken in puppies?
8-10 weeks
What are 4 parts of consistent client communication? At the tech table... What steps??
1. Your Greeting
2. Break the Ice
3.SODA
4. Decide, act and Be directive.
Why is the weekend memo imperative to read?
Relevant office/company information, catch up from the previous week, new initiatives.
What are our Core Values?