Vonage/CC/SCV
What was the Contact Center provider Vonage aquired in 2018?
What is NewVoiceMedia
The typical business executive sponsor for FinancialForce PSA opportunities is who?
What are Professional Services Executives (or VP of Professional Services)
This Salesforce Leader once said “We use Coveo’s artificial intelligence capabilities to deliver predictive personalized journeys and to connect the dots between interactions on different channels.”
Who is Jim Roth, Chief Success Officer
This is (the High Tech Enterprise West Service Prime) team's e-mail alias / Slack channel name / team name.
What is #1 Service Team?
If WFE is determined not to be a fit, who does Vonage partner with for WFM?
What is Verint-Monet.
The acronym representing FinancialForce's primary solution
What is PSA?
She connects everyone at Salesforce to their Coveo peers to accelerate sales cycles, increase Salesforce adoption, and drives Andrew around when he’s had too much liquid fun.
Who is Cheryl Yu
This person was named team MVP for Q3.
Who is Shauny Bobby
Name one reason why Salesforce customers choose Vonage?
What is:
-Salesforce Premium ISV Partner since 2009
-826+ customers world-wide in 80+ countries, global capability and experience
-400+ EMEA customers, GDPR compliant DPA, EU data center, € pricing
-Salesforce’s No1 CTI partner, full-aligned roadmaps
-146 new contact center customers in 2020
This partner built the original PSA code and was the very first SI on the AppExchange - extra hint - Lauren used to work there.
Who is Appirio?
Salesforce’s 6th largest ISV and the enterprise standard for delivering AI powered search and recommendations across 9+ of their digital properties, including AppExchange.
What is Coveo?
Andrew has been compared to and even mistake for this celebrity.
Who is Steven Yuen
A company wants to monetize its services beyond break fix and field service; wants to track and report on these activities as an additional (profitable) revenue stream. What Solutions support this business case?
What is Service Cloud & PSA
This company uses Coveo to build a Customer 360 strategy: connect the customer journey from their website, to their support community, to their Zendesk agent desktop and soon to be, Salesforce Service Cloud.
Who is Cloudflare?
Tyson hired Andrew to join his CMT leadership team virtually over this drink.
What is bourbon / whiskey
What is the importance of being telephony agnostic?
What is You can bring any endpoint you'd like for your agents to use. This can be an existing premises based solution like an Avaya, Mitel, Cisco, etc. Or it could be a hosted provider. Vonage is also unique in the fact that we offer our own UC solution, providing you a cohesive solution across both your contact center and back office users. Essentially, you can use your existing phone system if you have one, otherwise, we can provide a WebRTC softphone solution or our UC solution as well.
A customer orders equipment that requires installation as well as implementation and maintenance services. These solutions support this business case.
What are Field Service and PSA
Coveo supports this strategic Salesforce vision to connect sales, commerce, service and IT with a single view of your customer data.
What is Customer 360?
The last time Andrew missed a day of running / Peloton.
What is 2019 / when his son was born?