SHIPPING
Where can you find order tracking?
What is TikTok shop!!
In the back end of TikTok shop EVERYONE is able to access customer tracking information.
What is the duration for a time violation - for no on screen activity?
What is 0 SECONDS!
You should always be engaging with your audience. If for any reason you need a break your assistant should take over.
Where should you park?
What is LOT/BUILDING/CURSON ST.!
We have 3 designated spots, one underneath the building, and then the two back to back spots on the side of the wall in the lot. Please be courteous and pull up all the way when parking in the back lot!
There is also free parking all the way up curson on both sides of the street. If those options are unavailable you may use the the shop parking but use your best judgement if you don't see andrew or Dappz parked.
Who is authorized to open any incoming mail?
What is STREAM MANAGERS ONLY.
Orders can go missing please leave everything aside or immediately let your stream manager know you opened something.
What happens when we mistakenly mislabel a pack?
What is BRAND & STREAM DISTRUST!
Which leads to a drop in views, a drop in sales, and a drop in customer lifetime value.
"IF YOU DON'T HAVE THE TIME TO DO IT RIGHT, WHEN WILL YOU HAVE TIME TO DO IT OVER?"
When you give people break spots on credit, whats the next thing you should do?
What is REMOVE THEM FROM THE SHOP!
How should you be clocking in and out?
What is THE IPAD BY THE DOOR!
The ipad is by the door for your convenience so you remember to do it. If its not working tell your stream manager as soon as the issue happens BEFORE you leave so they can relay the message to Noor.
Who should you notify when you are calling out, and who is responsible for getting your shift covered?
What is STREAM MANAGER SCHEDULED,
and YOU!
You are responsible for covering your own shift once the schedule is out. If its an emergency please notify Andrew.
It's only a request, and if you cant find coverage your hours may be affected moving forward.
What do you do if you see a missed delivery UPS slip on the door?
What is TAKE THE INITIATIVE & CALL.
There is a phone number on every slip where you can reschedule delivery, request a pick up, or get in touch with the driver (if we call IMMEDIATELY).
Wont take anyone more than 15 minutes on the phone. If you cant do this at least notify your stream manager IMMEDIATELY.
How should you take your photos of your HITS?
What is CLEAN IMAGE OF CARD & DAPPZ LOGO IN BACKGROUND.
See socials chat for inspo!
Who should you go to regarding pay/payroll?
What is ANDREW SCHABERG!
When HITLOCKER product comes in from USPS/UPS where should you put the mail?
What is CLEAR BIN LABELED EBAY HIT LOCKERS!
Found top of the sorting bays.
If a bin is labeled NOT TRASH. Where should you be throwing your trash?:
A. In the bin labeled NOT TRASH
B. In the other bins around the office
C. Over the balcony
What is B.!!
Congrats you are very smart<3
How long should a break be up for in the shop?
A break should ideally be listed, sold, and ship within 3 days. If longer than 3 days, REFUND THE BREAK.
Who should you go to regarding hours/time adjustments?
What is NOOR!
Where do you direct customers to find LOCKZ products? Who makes them?
What should you do if you need to get something shipped out?
What is ASK THE SHIPPING DEPT!
Ask your shipping department for any assistance regarding shipping. Please do not go into Shipstation or TikTok shipping on your own without a shipping associate present.
BONUS! WORTH 1000 PTS!!!!!!!!!!!!
What are 3 things you should do on stream every 3-5 minutes?
What is...
How does PTO work?
What is:
5 PAID AMERICAN HOLIDAYS:
THANKSGIVING,CHRISTMAS,NEW YEARS DAY, 4th OF JULY, LABOR DAY
5 VACATION/SICK TIME (PTO)
This can be accrued after your first 12 months working in the company. Requests are requests and not guarentees.
What should you do if you have a employee refferal?
What is email - NOOR@DAPPZSPORTS.COM.
And, she will see any that come through. Just have the person put who referred them in the subject line.