Culture
What are Darkroom's 5 hubs?
U.S., Brazil, Portugal, Spain Pakistan
What service did we recently add to the marketplaces team?
Retail Media
If you can't find something in a DB, whats the first thing you should check?
Filters!
What is the theme of our company-wide meetings?
Fantasy!
T or F? (According to policy) You must be at Darkroom for at least one year to be considered for a promotion or salary change.
True! (although there are exceptions)
$800 dollars, Ashby
What does the digital products team do? Define the scope of the service?
Web optimization, web support, CRO and SEO/AIO
What DB houses all training, templates, policies, and processes?
Company SOP Database
Where do you go (in notion) to find past Merlin's Recordings?
Darkroom HQ
Who should you go to if you want to report an issues including harassment, retaliation, or discrimination?
Your Manager, Director of People and/or the Exec Team
T or F? The "[External Hold] Onboarding" on your calendar can be deleted and ignored.
FALSE! It's a calendar hold that for onboarding new clients. This allows the Operations team to find time on everyone's calendar to meet with the client for the first time.
On the growth team, we have 4 services; paid media, creator and 2 new ones. Name the 2 new services.
Tiktok shop and AI marketing
If you have a question related to notion, where should you go?
Notion-support slack channel
What year was Darkroom founded?
2017
What is PEU?
Phantom Equity Units - this stands for Darkroom's long-term equity program for employees who achieve 3+ years of employment at darkroom. Its a vesting schedule tied to seniority, where employees will receive a cash bonus at the time of sale.
T or F? Referring a candidate means that you are responsible for their performance and will be held accountable if its a bad hire.
False! Referring a candidate is simply suggesting them to be considered for a role, they will go through the routine interview process. Ultimately, if its a miss hire - the hiring team is held accountable.
Finish this sentence: (Retention overview) We keep customers engaged and driving repeat purchases through personal email, ______, and ______.
SMS and Loyalty Strategies.
What did Darragh mean when she said "Solve the problem, not just the ticket"
Investigate when something is not working, and ask questions like "is this scoped correctly for the client's needs?"
What is a flight plan? Who does it?
Flight Plan is a tool/dashboard to view a clients’ performance across their services
How do you submit an employee referral? Walk us through the steps
2. Hit -> add referral
3. Select refer with link and select the job
4. Name the link your name
5. copy the link and send to you peer/colleague
Name Darkroom's 5 core values
1. master your craft
2. take chances, get messy
3. Make things you love
4. Act like an owner
5. radical transparency
What is DSP (amazon)?
Strategic Activation and refinement of programmatic advertising campaigns across ad exchanges and demand side platforms to support various initiatives across the funnel.
Clients want partners not executors.
Build trust by identifying issues, and offering solutions.
What is growth strategy?
Growth is the engine that brings new customers to a brand and pushes them through the entire funnel.
What is PTO and how does it work?
Paid time off - we have an unlimited, flexible policy. You must request PTO at least 2 weeks in advance - and request it formally in Rippling in time off.
You cannot take time off during BFCM Month.