Week 1
Give 2 input devices and 2 output devices
Input: keyboard, mouse, scanner
Output: monitor, printer, any storage device
Registration form
if the dentist ask you to schedule a patient for 4 units what other information do you need
the number of mins in the unit
What type of payments are considered cash payments
Check, Cash, credit card, debit card
How is secondary insurance decided
What are the benefits a small practice vs a large practice
What are the 6 types of filling systems and an example of each of them
Alphabetic: Standardized by ARMA and establish consistent methods of filing
Numeric: Used for very large number of records, typically uses cross reference for identifying names
Geographic: According to the geographic location such as city, zip, or state
Subject: Allows retrieval of information according to the subject
Chronological: allow to locate documents according to date, month, or year
Electronic: any documents that are created, stored, and transmitted electronically
When having a difficult patient what should be done when scheduling
allotting extra time for the patient
Which level of collection is the collection letter sent
Level 3
What is a key difference between an HMO and a PPO plan
HMO plan requires you to go to a specific doctor while PPO allows you to pick from a list of doctors
What are the 3 types of resumes and what is their definition
Functional: Placing skills and abilities first according to importance
Chronological: arrange information in order of occurrence
Hybrid: combining the best features of chronological and functional resumes
Give the definition for diagnostic models and where they are stored
cast of patient's mouth, stored in a cabinet away from patient's clinical charts.
When should children be scheduled
short and in the morning appointment
What should be thought of when setting up a storage area
how often a product is used, where the product will be used, a method for locating supplies
Define the difference between accounts payable and accounts receivable
Account payable: all monies that the dental practice owes to others
Account receivable: all the financial transaction between a patient and the dental practice
If correct ergonomics is not established, what potential work-related problem can occur.
Work-related musculoskeletal disorder
Index these patients:
George A Bush Jr
Abby Danny Bingo
Dr. John B Ross
Bush George A Jr
Bingo Abby D
Ross John B Dr.
What procedures are considered continuing care
examination, prohpy, radiographs
Define and give one example of Consumable, non consumable, and major equipment.
Consumable: Items that are used and must be replenished, any items that are are disposable
Non Consumable: Supplies that can be reused for a specific length of time before they must be replaced; instruments, handpieces, and small equipment
Major equipment: Any equipment that can be used longer that 1-2 years; dental chair, x-ray machine, lab equipment
What is an acceptable method for voiding a check
Writing VOID on the main portion of the check, on the endorsement portion, ripping the signature off of the check
Define an information system
The combination of equipment, software, data, personnel, and procedures for processing information
What are the two types of inactive filling and the difference between them.
Perpetual: identifies files that have been inactive for a predetermined length of time that no longer need to be quick referenced.
Periodic: typically done with business files and is done at a determined time. The files are placed in a box and placed in storage
Give the 3 recall systems and define them
Mail: requires mailing of recall cards to patients to remind them that they are due in the dental office
Phone: requires the assistant to call each patient before the month in which he/she is due for the recall appointment
Automated: uses the data of the patients chart to schedule and track recall patients, saving the dental practice time and money
in order for the collection agency to take over the charges the practice will have to pay ___
30-50% that is due
Give two fraudulent insurance billing, their definitions
Representation of fee: giving a patient a false or misleading representation of fees
Waiver of Copayment: not collecting the patient copayment, considering overbilling
Overbilling: increasing a fee to a patient solely because the patient is covered under insurance
Fee Difference: fee should not be difference depending on if the patient has insurance or not
Treatment Dates: summiting a claim that isn't on the day the treatment was done to get the maximum benefits under their dental plan
Dental Procedures: incorrectly describes on a claim in order to receive a greater payment
Unnecessary Services: performs unnecessary dental services or procedures