Ch 7-9
When a computer system fails, who is responsible for a backup plan?
What is all members of the dental healthcare team
What are the pages of an appointment book divided into?
Columns
What are pieces of information?
Data
_______ is a series of reminders that payment is past due.
Collection process
What are a set of personal qualities, habits, attitudes, and social skills?
soft skills
What process identifies conditions that may lead to alleged malpractice or procedures that are not in compliance with mandated regulations
Risk management
What uses a database to identify and track recall patients?
automated recall
Determining when to reorder involves two factors: rate of use and lead time. Which statement defines lead time?
Amount of time required for supplies to arrive at the office once the order has been
placed
Credit card payments for dental services are considered to be a(n)
cash payment
A(n) _______ is a list that summarizes all invoices sent during the month
statement
Which form outlines the work that will be done, describes reasonable results, and alerts the patient to complications that could result from treatment?
consent form
Outlining or configuring the pages of an appointment book is known as
What computer equipment is needed to electronically transfer information through a transmission
line to another location?
a modem
An organization legally established by a group of dentists to enter into third-party contracts is called
which of the following?
IPA
Which type of resume combines the best features of chronological and functional resumes?
What is used to visually record the condition of a patients teeth and surrounding tissue using pictures?
intraoral imaging
What is a tool used by the administrative dental assistant to help identify patients who are in need of a dental appointment?
call list
What prohibits discrimination on the basis of disability in employment, programs, and services provided by state and local goverments and goods and services provided by private companies and in commerical facilities?
American with disabilities act
______ is the set dollar amount that the patient must pay toward treatment before the third party
will consider payment.
Deductible
The first step in reconciling the bank statement is to verify
debits
What is systematic step that will save time during filing?
sorting
What are the two main elements of the scheduling process?
What is the art and mechanics of scheduling
What is the primary purpose of the Safety Data Sheet (SDS)?
Provides information on the hazards of chemicals used in the workplace.
Where should copies of the explanation of benefits (EOB) be filed?
In a file for the month in which the claim was paid
A(n) _______ system calculates the amount of money owed to the dental practice by accounting for charges and payments.
accounts receivable