AUTOMATION
This tool will give families a view of their upcoming appointment schedule.
What is "Client/Family Portal?"
The percentage of recommended hours that clients should be available for.
What is 100%!?
The target for the weekly number of BTs into Billing
What is "68?"
This song was played to introduce Automation during last DASH.
What is "Stronger – Kanye West/Daft Punk?"
This tool will automatically move new hire documents from iCIMS to ADP.
What is "Superblocks?"
The color associated with regions that are netting both BTs & Clients
What is "Green/Green?"
Q1 2023's BT attrition level
What is "8.6%?"
You can collect anonymous feedback from your team using this tool.
What is "Microsoft Forms?"
This report will enable the training team to proactively track class pass rates and adjust training accordingly.
What is "NHE Dashboard?"
The source of most of ALP's leads in Q1
What are "Google Searches?"
Improvement level of pass rate for New Hires from Q4 2022 to Q1 2023.
Companywide go-live date for SCN 2.0 using Microsoft Forms
What is "5/15/2023?"
There are 736 of these in CR to support ABA intervention.
What is "Goals/PEAK Goal Bank?"
Client Cancellations Target
What is "10% or less?"
Newer approach to approaching Recruiting, Recruiting Spend, Onboarding, Intake, Attrition, NH Flow-through is focused on this view of data.
What is "regional data or looking through a regional lens?"
This formula enables you to merge two sets of data together based on a common field.
What is "Vlookup?"
This is one of 5 enhancements currently in development for the intake process.
What are any of the following:
Ability to tag, prioritize leads for desired regions/age group
Automatically disqualify leads in states/regions we don’t serve
Provide custom availability per region
SMS Texting
Insurance card verification task list automation
The 3 reports shared by Melanie to manage case count mitigation
1. Unserved> 3 months by time of day
2. Family Declining + Scheduled <10-12 hours by time of day
3. Unserved +LOC <10-12 hours by time of day
Pilot in which CS and the Field partner to stabilize hours in the initial 3 months of BTs' time in care sessions.
What is "The 1st 90 Days Pilot?"
What application is being used to schedule booster sessions for New Hires struggling with Training Comps
What is "Microsoft Bookings?"