this documentation is for any immediate concerns when the information does not fit into a call flow or a claim note template
What is a claim note
100
this coverage provides protection to you, less your deductible, for direct physical loss to your automobile caused by collision with another car or object
What is collision coverage
200
Local PD, County Sheriff, or Hwy patrol
What is Police report info
200
Questions asked to collect accurate damage details / ex. Did the vehicle leave the roadway?, Did vehicle roll over on roof? & any device used to free the occupant?
What is the DTE
200
anyone involved under the age of 18
What is a minor
200
"ADDTL CALLER, CLRU ADDRESS CHANGE, ALTERNATE ADDRESS, CLRU PHONE CHANGE" are all examples of this.
What is claim note template
200
this coverage protects the policyholder against financial loss from an accident that causes damage to another person's property (the other person's car, home, fence, mailbox, etc.)
What is property damage
300
"I was on the corner of 5th & Main" - this is an example of that a customer would say when asking for ______
What is Loss Location
300
"Mailbox, Road signs, fences" are all considered this when involved in a accident
What is Property
300
This will provide insrd/clmnt with a: summery of claim info, log-in info to monitor claim, and repair info for insrd only
What is email
300
one of these needs to be done when a permanent change of address or phone # occurs during the claim filing process or when a trailer is involved
What is a diary
300
this coverage covers the named insured and other qualified parties for most medical related expenses, lost wages and other services, up to limits specified on your policy
What is Personal Injury Protection (PIP)
400
Cross streets, landmarks or mile markers are all examples of this.
What is loss location
400
damages unrepaired prior to current claim loss
What is Prior Damage
400
when a policy provides insured address as a PO Box or insrd has temporary address you must do this
What is alternate address claim note
400
when a claim involves any animal and qualifies for the team based, you would do this instead of provide normal call back expectations
What is live/warm transfer to office
400
this coverage provides protection for a motorist against damages he may sustain in an accident with an underinsured motorist who is determined at fault.
What is Uninsured Motorist Property Damage (UMPD)
500
"please describe what happened", "tell me briefly what occurred", "explain the incident" are all examples of way to ask for this.
What are the Facts of Loss
500
rentals & loaner vehicles driven by insured that was involved in accident/incident
What is a unlisted vehicle
500
When presented with an: excluded driver, unlisted driver, owner of unlisted vehicle, injured guest passenger or pedestrian you must ask for this.
What is other insurance
500
when on a call with an attorney or claimant carrier and the policy is not active for DOL and they require a "denial" you would file this type of claim
What is a manual claim
500
this is the normalized term for a policy that ONLY includes: Liability (PD/BI), COLL & COMP