Owner Insights
The business intelligence tool powering Registria’s reporting environment.
What is Tableau?
Number of products sold divided by the number of registrations
What is registration rate?
The data attribute most commonly used to target a survey during the on-boarding journey
What is the product or product category?
Tracks attach rate and share of Sony Protection Plans sold relative to All-State at B&H
Who is Shane?
Commonly referred to as an ESP
What is an Extended Service Plan?
An invertebrate cephalopod that adorns production dashboards approved by Data Services
What is an Octopus?
Sales dollars divided by the number of products registered
What is dollars per registration?
Type of survey used to determine what product a customer might purchase next
What is an intent survey (in market survey)?
Responsible for Alert Reporting, Model Masters, and Place of Purchase lists
Who is Peggy?
The "Lead Type" for products whose original equipment manufacturer’s warranty is near expiration.
What is Expiring Factory Warranty or EFW?
This US President adorns the Bill most closely related to the value of a fitness equipment registration?
Who is Andrew Jackson?
Product owners that indicate their product purchase was related to a recent change of residence.
What is a Mover?
Senior Alteryx Developer focused on Managed Care Programs, Optimizations, After-Market Campaigns, and Product Graph
Who is Sandeep?
Coined by Registria, the acronym for the point registration as a sales channel.
What is PoR?
The report package that utilizes Experian demographic data and Mosaics.
What is Advanced Owner Insights?
The purchase price of a service plan divided by the purchase price of the product
What is price ratio?
The communication channel used to deploy follow up surveys to Owner's who expressed intent to try a sample (but had not done so yet when registering their product).
What is email?
Senior Alteryx Developer joining Registria this Month
Who is Andi or Anidruh Dutt?
The "Lead Type" for customers who prefer to pay for a tune up or repair as needed (rather than purchasing a service plan).
What is "PAS" or Proactive Service?
The report available only to clients who apply unique product identifiers (aka: registration codes) to their products?
What is the Photoregister or Registration Code Factory report?
The metric for the percentage of products where an offer is available
What is offer eligible?
The average response rate to surveys presented during the on-boarding journey (+/-10%)
What is 90%
Team member who might be getting married this month
Who is Sandeep?
Commonly referred to as ACHT, this metric is used to calculate the cost of an agent taking a customer service phone call?
What is Average Call Handle Time?