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Active
Directory
ManageEngine
Processes
Outlook
Meeting
Rooms
100

Used to organize objects into a group

What is an organizational unit?

100

This tab is used to find articles that contain information on various applications and processes.

What is Solutions?

100

Group that only employees not temps get added to

What is the Employees group?

100

Process in which the end result is a new .ost file being created for the end user

What is reprofiling?

100

The various methods you're able to display an image on a TV in a meeting room.

What are HDMI, AirMedia, and Zoom?

200

Organizational Unit for NSOs

What is NSO Verified?

200
The tab used to find information on computers in our environment.

What is assets?

200

Process that includes emailing info to supervisor and HR

What is the New Hire process?

200
This setting controls if outlook stores emails locally on the machine and reads them from there or if it will read them straight from the exchange server.

What is cached exchange mode?

200

Room at the top of the stairs often used for meetings with vendors and clients

What is room 260?

300

Full path for the Organizational Unit for users at NHQ and WHQ

What is National HQ/Users Verified?

300

Ticket template to be used for new computers

What is a CARF?

300

Name the 4 things that we do to the computer of someone that was terminated.

What is Backup, wipe, move in ManageEngine, and remove persons name from AD description?

300

This type of mailbox can be viewed and interacted with by multiple people all at the same time.

What is a shared mailbox?

300

This setting can be used to display whatever combination of video and audio you want on any of the training room screens

What is override?

400

Full OU path for computers who's users are admins on their machines

What is National HQ Win10/DUO-NoLocalAdminPolicy?

400

Ticket template for new NSOs

What is the NSO New Hire template?

400

The steps of knowledge flow

What are solutions, old tickets, google, and peers?

400

Add in used to report Phishing emails

What is PhishNotify?

400

The problem child room

What is 222?

500

This tool is used for many things but one function of it is to run scripts that generate reports of information in AD

What is PowerShell?

500

Ticket template used when turning app support tasks into a ticket

What is the App Support Change/Transfer/Term Verification template?

500

Things you do before sending out an NSO laptop

What is add to ManageEngine, assign in ManageEngine, and provide ticket info/service tag to Dylan?

500

Command used to install Office2019

What is setup /configure Office2019.xml?

500

The max amount of lead time that a recurring meeting can be scheduled for

What is 180 days/6 months?