Welcome to the Village (DaVita Culture)
At DaVita, we don't call each other employees or staff; we use this inclusive term instead.
What are Teammates?
This person is your direct supervisor and oversees the entire clinic's operations.
What is the FA (Facility Administrator)?
This is DaVita's primary internal intranet site where you can find policies, the DaVita Way page, and the Village Programs portal.
What is VillageWeb?
The AA Clinical Ladders program has three levels: Resident, Experienced, and this top level.
What is Advanced?
A vital part of the AA role is arranging this for patients so they can safely get to and from their dialysis treatments.
What is transportation?
DaVita’s corporate community, support centers, and overall unique culture are affectionately known as this.
What is The Village?
These teammates provide direct care to patients and often partner closely with AAs. (Bonus: Many DaVita AAs even have this certification!)
What is a PCT (Patient Care Technician)?
You'll log into this platform to view your paystubs, manage your PTO, and handle HR tasks.
What is Workday?
An AA might create an IDP with their manager to plan their career growth. IDP stands for this.
What is an Individual Development Plan?
When not answering phones or greeting patients, AAs help monitor and order this to ensure the clinic never runs out of necessary supplies.
What is inventory?
Service Excellence, Integrity, Continuous Improvement, Accountability, Fulfillment, Team, and Fun make up our seven what?
What are Core Values?
The Interdisciplinary Team (IDT) includes the AA, FA, Nephrologist, and these two specialized roles.
What are the SW (Social Worker) and RD (Registered Dietitian)?
This is DaVita's primary clinical system used for entering patient records, lab results, and managing treatments.
What is CWOW?
To help guide, coach, and train new administrative teammates, an Experienced or Advanced AA might take on this mentorship role.
What is a Preceptor?
If you notice a teammate going above and beyond and want to show appreciation, you can send them one of these digital recognitions.
What is a Bravo e-card?
This well-known motto reminds us to care for our patients, each other, and the world around us.
What is "A Community First, A Company Second"?
You might collaborate with the CC, which stands for this clinical leadership role.
What is the Clinical Coordinator?
This digital platform is where AAs go to access their Learning Journeys, eAcademy, and Spark! programs.
What is the DaVita University Digital Experience?
AAs can expand their leadership by taking on Champion roles, such as the PCC, which stands for this.
What is Patient-Centered Care Leader?
AAs often help schedule and prepare for this important monthly meeting where the clinic's metrics, outcomes, and root causes are reviewed.
What is the FHM (Facility Health Meeting) or Core Team Meeting?
Instead of CEO, Javier Rodriguez holds this community-focused title.
What is The Mayor?
This three-letter acronym refers to the Patient Financial Evaluations that AAs and Social Workers often assist with.
What is PFE?
Facility Administrators and AAs use this platform to track "In Progress Admissions" and lab data, especially when tracking center metrics.
What is Anaplan?
These foundational behaviors, which AAs use and coach others on to ensure patients feel valued, stand for Welcoming, Empathetic, Connect, Actively Listen, Reassure, and Encourage.
What are WE CARE behaviors?
When managing conflicting demands, an Advanced AA is expected to approach issues holistically by gathering this to identify root causes and develop solutions.
What is data?