FOH
The person who has the right away in the dining room
Who is the Guest
The overall impression a guest has after dining
What is the Guest Experience
The brand of coffee Harbors Edge serves
What is Illy Coffee
The fermented juice of grapes
What is Wine
The type of service incurs the high labor cost?
What is Tableside
Who marks the table for appetizers
Who is the Front Waiter
What are the steps for resolving guest complaints
What is Apologize, Ask, Act
The golden foam that forms on the top of an espresso
What is Crema
The Process of Pressing before fermentation.
What is White Wine
One bottle of wine costs $13.00, so the case price cost is?
What is $156.00
The course is cleared.
What is, when all guests are finished
Order Mix-ups, Rude Server, Wrong Temperatures
What is Common Complaints
Higher in caffeine than arabica.
What is Robusta
Found in the skin and stalks that helps preserve wine as it ages
What is Tannins
Total sales minus total costs equals:
What is Profit or loss
When marking for soup the spoon goes where
What is, on the right side, outside of the entree knife.
When handling a guest complaint, the most important part is
What is to Maintain Positive Guest Relations
The ratio of steamed versus foamed milk
What is Cappuccino vs Latte
Utilize a Wine Bucket or Chiller at Table
What is White Wine Service
What is the gross profit on the profit & loss (daily operations report)?
What is Gross Profit =
Total Sales – Cost of Goods Sold
When serving a table of 4 the odd seat position is in what hand and how do we approach the table?
What is the right hand and clockwise around the table.
Protocol is important to follow, however guest care mostly about
What is Server Etiquette
Arabica is more labor-intensive than Robusta, due to?
What is hand-picked
When presenting wine you should inform the guest of what
What is Varietal, Vintage, Origin, Maker
(style, year, place, brand)
What are the cost and expenses
of a restaurant operation.
What is Food, Beverage, Labor, and Linen