Get to Know Cintas & DC
These individuals founded the company that would eventually become Cintas
Who are Doc and Amelia Farmer?
This phrase describes the outcome Design Collective aims to deliver for every client — a wardrobe that reflects brand identity while inspiring confidence
What is Working With Style?
This is the primary purpose of the Design Collective Portal, allowing Partners to communicate, track, and manage action‑needed requests in one place
What is a communication and tracking tool for internal requests?
This team handles incoming communication from clients and sales partners through phone, chat, and email
What is the Inbound Team?
This system is where Customer Service or MyCintas users place orders before they move into downstream processing
What is SAP/MyCintas?
This is what Cintas can help your business with, according to their core service offerings
What are work apparel, facility services, first aid and safety, and fire protection needs?
These three primary Apparel Solutions allow clients to choose between instantly shoppable pieces, modified versions of existing garments, or completely custom-designed apparel
What are Ready to Wear, Modified, and Made for You (Studio)?
This feature of the portal prevents Partners from relying on email and instead provides transparent visibility of all open requests for the entire team
What is the centralized request dashboard (the “inbox”)?
This is the most common customer request received by the Inbound Team
What is login assistance?
This system allows teams to research an order and update it when permitted, making it the primary interactive interface for order review
What is Unity?
This year marks the founding of what eventually became Design Collective by Cintas, when our founders first began collecting and laundering discarded rags during the Great Depression
What is 1929?
These distribution pathways include Special Orders, Drop Ship, Vendor Stock, Exclusively Manufactured, and Exclusively Stocked, guiding how garments move from vendors to the client
What are the Distribution Pathways?
This is the first step a Partner must click when submitting a new ticket in the Design Collective Portal
What is “New Item”?
These two phone numbers support external clients/customers, while a separate number exists for sales and internal partners
What are 1-800-864-3676 and 1-800‑211‑0314?
This system is “read‑only” and is used strictly for researching orders and retrieving additional information
What is AS400?
Design Collective collaborates with leaders across industries to create brand‑expressive wardrobes, drawing on a team known for being fashion‑led, on‑trend, and never satisfied. What do they call this empowerment‑focused philosophy?
What is “Working With Style”?
This part of the Distribution Center handles personalization — applying embroidery, logos, and other customization before items move to packing
What is DE (Direct Embroidery)?
This part of the ticket determines how quickly the request will be addressed and ranges from Very High to Carryover, with Medium being the most commonly used
What is the Priority selection?
This Customer Service group creates quotes, processes fax/email orders, and supports major segments including National Accounts, Airlines, Hospitality, Gaming, and Healthcare
What is the Order Fulfillment Team?
This system is used by the Distribution Center and allows teams to process orders as they move through fulfillment.
What is WBS?
This is the statement known as Cintas' Principle Objective
What is "to maximize the long-term value of shareholders and working partners by exceeding our customers' expectations"
This visual workflow shows how orders move from client selection through program launch, development, sampling, DC processing, and final delivery — forming the complete operational journey
What is the End‑to‑End Order & Program Management Process?
This important ticket detail ensures accuracy and prevents delays; it must be included in the Subject Line and the Request Info section for most submissions
What is the Account Number?
This dedicated email inbox supports large or specialized order cancellations for the Chicago location when requests exceed 25 lines
What is Cancel-rebookprojects@cintas.com?
This system or document is created when products are processed through Mason, a Partner Brand, or a 3rd‑party drop ship vendor.
What is the Core or SAP PO?