V
What does Vodafone stand for?
Voice, Data and Phone
What network technology is Vodafone heavily promoting?
5G
What support tool is used for customer account interactions?
Halo
What app helps customers manage their Vodafone account?
My Vodafone App
What does SIMO stand for?
SIM Only
What type of USB connection is newer and faster than Micro USB?
USB Type-C
What does FCR stand for?
First Contact Resolution
What section in scio. lets agents search for internal processes and guides?
Search Knowledge
What year did Vodafone launch 5G in the UK?
2019
What was the first ever SMS message sent by Vodafone?
Merry Christmas
What are the three contract lengths available with Vodafone device plans?
12 months, 24 months, and 36 months
What is the purpose of THRIVE?
Learning, updates and operational communication
What does Evo allow customers to do?
Spread the cost of devices over time
What internal search tool is called “Vodafone’s Google”?
Scio.
What accessory is commonly missing from modern phone boxes?
Charger plug
What is the name of Vodafone’s disability inclusion network?
VodABILITY
According to the Spirit of Vodafone, what should employees always remember when serving customers?
Everything starts and ends with the customer, and every interaction should help earn customer loyalty through trust and brilliant experiences.
What internal tool generates passcodes for transfers between departments?
Passcode Generator
What does Vodafone say customers can use tablets for?
Streaming, studying, gaming and work
What year did Vodafone launch “V by Vodafone”?
2017
How many customers does Vodafone serve globally?
Over half a billion
What happens if agents fail to stay updated on THRIVE changes?
Customers may be misadvised, leading to complaints
Explain the difference between a SIMO plan and an Airtime/Xtra plan.
SIMO: You will only be paying for a sim card(with minutes, texts, and data)
Airtime/Xtra Plans: You are paying for a Sim and a Device(Dtat, minutes, texts, and device)
Which Spirit of Vodafone pillar focuses on innovation and taking risks to build new products and services?
Create the Future