Patient Care Experience
Define patient care experience
The sum of all interactions shaped by an organization's culture, that influence patient perceptions across the continuum of care.
Describe BEFAST
Signs of a stroke:
B-Balance
E-Eyes
F- Face
A- Arms/Legs
S- Speech
T- Time
What is radiation?
Energy
What is an HAI?
A Healthcare Associated Infection.
What is PPE?
Personal Protective Equipment
What are HCAHPS?
The Hospital Consumer Assessment of Healthcare Providers and Systems survey.
Hypoglycemia symptoms (name at least four).
Shaking, Sweating, Anxious, Dizziness, Hunger, Fast Heartbeat, Impaired Vision, Weakness/Fatigue, Headache, Irritability.
Time for radiation monitor to read trash.
Five seconds.
Chemical name and contact time for our Hospital Approved Disinfectant?
Oxycide, five-minute dwell time.
Shelf life for OxyCide.
One shift.
How can we make a personal connection?
Make eye contact and smile.
Greet the patient by name.
Share our name and role with the patient.
Rapid Response Team hospital emergency number.
222
How many Safety Zones are there in an MRI Department?
Four Safety Zones
Correct three-step cleaning sequence.
Top to bottom
One directional (clockwise/counterclockwise)
Cleanest to dirtiest
DAILY DOUBLE (600 POINTS)
Three physical characteristics of OxyCide.
Liquid, fizzy, vinegar
Describe AIDET
A- Acknowledge
I- Introduce
D- Duration
E- Explanation
T- Thank
How often do we have to complete our Stroke and Diabetes training?
Yearly (KP Learn).
Safety Zone where the MRI magnet is located and restriction?
NEVER go into the magnet room (Safety Zone 4) by yourself. You must be escorted and supervised by MRI personnel.
When not to wear gloves.
Making a bed
Hanging clean curtains
In the hallways
Moving clean furniture
Touching common surfaces used by others
Most common sources of HAI infections (name at least four).
Individual Patients
Medical Equipment Devices
Hospital Environment
Healthcare Personnel
Contaminated Drugs, Food, and Care Equipment
Describe A-HEART (Service Recovery)
A- Apologize
H- Hear
E- Empathize
A- Ask
R- Resolve
T- Thank
Can EVS clean a patient room with a radiation warning sign?
No because handling trash/linen/and or biohazardous waste may be contaminated/
C-Diff Isolation Room.
Contact Plus
Six key Links in the Chain of Infection.
Infection agent, reservoir, Portal of exit, Mode of transmission, Portal of Entry, and Susceptible Host.