Plans and Features 3
What plan includes the remote access and safety and security ONLY
The Essentials Plan
What plan has all the OnStar Features that contains all the possible features you can sell.
The premium plan.
How much is the remote access?
The remote access is 14.99
Scenario: Batman just purchased a brand new 2025 vehicle and wants to know what services he has included with the vehicle purchase and time lenght, what would you advise?
OnStar Basics: Inside Vehicle Apps, Remote access and Automatic Crash response for 8 years.
Connected Access: Vehicle Diagnostics and Dealer Maintenace Notification for 8 years.
Premium Plan: 1 Month
What are the 6 points that you must include in your disclosures?
1. Who will be charged
2. Payment Method (Card Number)
3. Plan Being Purchased
4. Amount Being Billed
5. Billing Frequency
6. How to cancel
What does the premium plan include?
Safety and Security, Remote Access and Data.
On a 2025 vehicle with 8 years of Onstar Basic, what can I sell?
Preferred Plus Wi-Fi (Safety and Security + Data)
Safety and Security
I only cost my member's 42.99
The essentials plan
Scenario: Yoda doesn't care much for technology, they are just interested in getting navigation assistance from Onstar for their travels, what plan can you offer?
Safety and security for the OnStar advisor navigation.
If a vehicle has 3 years of the premium included with the vehicle purchase, what can I sell?
Nothing, this is an RPO :D
This feature can assist members if they are ever in a flash flood, snowstorm, or other crisis. An OnStar advisor can assist with emergency services, finding an open gas station, or finding the best route out of the area
Crisis Assist
I have all the safety and security features plus power all the inside vehicle apps.
The preferred plan
On 2025 vehicles I cost 22.99 and on and 32.99, what am I?
Safety and Security
Scenario: YOU purchased a brand new 2024 vehicle and YOU JUST want the remote access NOTHING else. What plan can you offer?
You can't sell the remote access, as 2024 vehicles come with the remote access for 3 years.
What needs to be in the Case Origin when coding your cases to avoid any errors:
Blue Button Key Press
What is the difference between the preferred and the safety and security?
The preferred plan has all the safety and security features PLUS the In-Vehicle Apps while the safety and security just has the safety and security features without the In-Vehicle Apps, like Alex, Google built in, Maps+ ,etc.
On a 2020 vehicle, what plans can you sell?
Essentials
Safety and Security/Preferred Plan
Preferred Plus Wi-Fi
Remote Access
Connected Vehicle
I cost my members 26.99 what am I?
The connected Vehicle Plan
Scenario: Spongebob bought a brand new 2020 GMC Sierra low radio , but isn't interested in any safety features, what can you offer them?
The Remote Access
Connected Vehicle
How do you send signal to a vehicle in 1CRM?
On the activity launcher, you type in Unit Configuration and enable everything on the tab and click execute.
What feature gives the member the ability to receive the mobile crash response, emergency services, roadside assistance and location status even on a non-GM/Cadillac/Honda vehicle?
The guardian app.
I come included in ALL vehicles for 8 years
The connected access: Vehicle Diagnostics, Dealer Maintenace Notification
I have all the available packages that you can sell bundled up, how much do I cost?
The Premium Plan: 52.99
Scenario: Tony Tony Chopper bought a brand new 2023 vehicle, that comes with just 1 month of the premium plan trial and 96 months of the Connected Access but he is looking to purchase a plan with JUST Wi-Fi and Remote access, what can you sell to Tony Tony Chopper? How much will it cost?
The connected vehicle. It costs 26.99 per month.
What feature gives Hands-Free Driving
Automatic Lane Change
Lane Change on demand
Super cruise