Communication
Customers can manage their account online via this portal
MyAccount
NECF
National Energy Customer Framework
This meter records data remotely
A works request to a market participant
Service Order
Where you can find Suggestion, Questions, Understanding, Information, Decisions
SQUID
Also a deep sea monster, it is a forward thinking energy retailer customer management tool
Kraken
AEMO
Australian Energy Market Operator
A pre-paid meter used by customers in remote/isolated communities.
Card Operated Meter (COM)
NEM Web portal - used by all market participants
MSATS
You notice something incorrect in your knowledge article, what do you do?
Submit a feedback on the relevant SQUID article
Customers can phone using this system
Twilio
QCA
Qld Competition Authority
Ergon Retail's default Metering Co-ordinator
Yurika
There is a tab in Kraken where you will see industry messages
Properties
You take a call with a complaint you can't resolve. Who do you pass this on to?
Nobody! You are responsible for taking care of this.
Emails are so yesterday, what do we call them now?
INKs
DNSP
Distribution Network Service Provider
A suite of reforms relating to metering that was introduced by the Australian Energy Market Commission (AEMC) on 1 Dec 2017.
Power of Choice
Manages the MSATS inbox & outbox
MDH - Market Data Hub
Kraken has a way of managing & locating information which is quite easy - how does it categorise information?
In tabs
A place we can find important operational messages
#announcements-ops
FRMP
Financially Responsible Market Participant
You can identify Yurika metering in the market by these acronyms (all 3 required for 500 points)
MDYMC, MDYMP, MDYMDP
Completes validation checks & data filtration prior to sending to MDH
CHROMA
What will you use to find easy access to handy portals within SQUID?
The Useful Links option on SQUID homepage