Core Products
FFH Stands For?
Future Friendly Home
What two types of internet lines does Telus offer?
Copper & Pure Fibre
What TV package comes with 36 network channels and over 80 music channels
Core
What does cx stand for?
Customer
These are the two names for the available Telus home phone packages
Lite and Regular
What 3 Services are included in FFH?
Internet, Optik TV, Home Phone
The cost of an internet activation
$60
The MAX amount of bill credits we can offer when signing someone up for Optik TV
$100
What does OBD stand for?
Order Based Drop
This is the type of home phone line connection at a copper address
True landline
What are the Two Mobility Products we sell?
Telus & Koodo
This type of internet has symmetrical upload and download speeds
Pure Fibre
Do customers need to have the Optik TV box in order to watch?
No they do not, they can watch the TV service through the Optik TV App on any of the supported devices.
DNS Stands for?
Drop No Service
This home phone package includes 9 calling features
Home Phone Regular
SHS stands for?
Smart Home Security
What is the cost of internet cancellation
15$ X months remining on a 2 year Service Agreement
On Optik TV, Netflix as part of the customer's TV package is called a _____________
Premium
In regard to handling early objections, what do the 3 R's stand for?
Relate, Repeat, Resume
The Telus Home Phone service comes included with unlimited __________ calling
Local
What is TOS?
Telus Online Security
The Shaw network can be described as a ______ line which leads to latency in high traffic usage times. The Telus network can be described as a ________ which ensures more consistency and less effect from neighbouring houses on the network.
Shared , Dedicated/Direct
Does the voice-activated remote use infrared technology to connect with the Optik 4.0 Box?
No (Bluetooth remote - longer range and line of site not required)
SEA and SEE Factor
SEA - Sharp as a tack, Enthusiastic as heck, An expert in their Field
SEE - Smile, Enthusiasm, Ear Contact
If a customer has fiber internet what kind of home phone service will they have?
Wireless Home Phone (Connected through WiFi)