Guest Greetings
The first thing you should do when a guest approaches the entrance?
What is greet them enthusiastically?
What should you do if a guest wants to purchase a ticket at the entrance?
What is assist them with the transaction at the point-of-sale system?
What should you do before opening the entrance each shift?
What is perform safety checks and verify equipment is working?
The location of Candiland Resort is in which city?
What is Orlando, Florida?
A friendly, enthusiastic greeting to guests is called what?
What is a welcome greeting?
How should you respond if a guest seems confused about their ticket?
What is politely assist them or explain the ticket process?
Name one premium experience you could upsell to guests.
What is VIP tours, fast passes, or special add-ons?
What action should you take if a guest tries to enter without a valid ticket?
What is politely stop them and alert a supervisor?
Guests often ask for information about park hours. How should you respond?
What is provide accurate hours or direct them to a park map/info board?
Selling an additional experience or upgrade to a guest is called what?
What is upselling?
Name one way to make a great first impression on guests.
What is smiling, making eye contact, and being friendly?
True or False: Upselling should be done politely without pressuring the guest.
What is True?
Which statement describes what to do if a guest behaves unsafely near the entrance?
What is intervene safely and notify management if needed?
Why is it important to know the locations of popular rides or attractions?
What is to assist guests quickly and improve their experience?
This document outlines the duties, responsibilities, and expectations for a specific position.
What is a job description?