Business Partners
We use the last 4 digits of ______ to verify a residential or sole proprietors identity. It can be found on the BP TI, Identification facet.
What is the Social security number
A contract account is considered ____ Master Data.
What is Business
This work center is used to locate residential customers and sole proprietors
What is Customers>Individual Customers
What is the Account Overview facet
This is the capital of Michigan and the place where Michigan State University is located?
What is Lansing
What is Utilities 360 facet
The installation, the premise and the device location are examples of ____ Master Data
What is technical
We use this work center to locate commercial accounts.
What is the Customers>Accounts Work Center
This facet & sub facet allows you to view billing history, including charges, refunds, adjustments, payments and posted pledges (aka the New PF18)
What is Utilities Collections > Account History
This is the only bird that can fly backwards.
What is a humming bird
It order to create a business partner record, we MUST have this piece of information.
What is their mailing address.
This is not a term we have in our system today. It represents an agreement between the BP and SDGE for service at a specific installation (eg. gas/electric) for a defined duration of time (eg. Move in/out dates)
What is a contract
This work center allows us to search by address or contract account.
What is the Utilities Work Center.
This facet and sub facet allow us to see how much the BP has been billed over time, and also gives access to a PDF copy of each statement.
What is utilities financials > invoices
This famous rapper's name is James Smith
What is LL Cool J
We use the ________ section in order to update BP's information, including phone numbers, email address, and mailing address.
What is the general information section of the BP TI
This is a new term in SAP/C4C, that allows us to see the building, piece of property, or other facility connected to the supply grid.
What is a connection object
When searching by an address, what MUST you use if there is an apartment or unit number
What is the advanced search option.
What facet and sub facet allow us to view upcoming NPSO date, the minimum amount needed to get the reconnect, and the number of late payments in the past 12 months among other things.
In the movie "Speed", dropping below what speed will blow up the bus
What is 50 mph
When you need to create a new business partner record (for a residential customer), how do you start the process?
What is the plus symbol in the individual customers work center
This term is automatically created with each installation; assigned unique key. Used for market communications with 3rd parties (e.g. DA, CCA)
What is the point of delivery
What is the name of the work center we will use most commonly in the CCC to verify/answer incoming calls
What is the Live Activity Center
When attempting to view NEM related details you must use an _____
What is an FOP?
Pb is the chemical symbol for _____