CUSTOMER FLOW
This person is there to support the entire store team.
Who is the General Manager?
DE&I is an acronym for this.
Diversity, Equity & Inclusion
When answering the phone, the associate should always do this.
What is smile?
When greeting a customer it should happen in this amount of time.
What is 10 seconds or IMMEDIATELY?
Name 1 responsibility of each position in the store
Answers will vary
This is the way the phone is answered in our stores.
Thank you for calling America's Best Contacts and Eyeglasses in ____, where we have the best prices in sight, this is ____ how can I help you.
The name of the CEO
Reade Fahs
In the Code of Excellence when does the verification process take place
Close the sale
This associate is the first line of communication.
What is the receptionist
One of NVI's Philanthropic efforts.
NVI cares or Made locally given globally
List the steps of the learning cycle
Model, Do, Repeat, Measure
What type of questions are used to identify customer needs
Open ended questions
This is the heart of the company and customer flow.
What is Vision, Mission, and Values
This is the amount of our intro offer.
What is $79.95?
Recite the vision of NVI
We believe everyone deserves to see their best to live their best
If I order my eyeglasses on July 7th what date do I give the customer?
July 21st