ECW
What is ecw used for?
Scheduling/ storing patients.
How many days in advance do we call a patient to remind them of their appointment?
1 day in advance
What is Dialpad used for?
Dialpad is our phone system.
Can you wear hats with your uniform?
Nope
What color is a cancelled appointment?
Light blue
When confirming an appointment with a patient, what information should you confirm with them? (After getting their name and DOB)
Their appointment; time, location, provider and date
What status do you need to be in on Dialpad to get calls?
Available
When does your PTO become available for use?
After 90 days of employment.
When you are marking an appointment as rescheduled, do you change the visit status or the visit type?
Visit Status
How many voicemails do we leave per day for reminder calls?
1 voicemail per day
When making a manual outbound call where you type in the phone number, what do you need to do before you call the patient?
Change your caller ID to the state that the patient is located in.
What is Serenity's policy on caffiene?
You can have it in a discreet container only.