Welcome to Workskil
What is our charitable purpose?
We aim to strengthen our wider community by assisting people experiencing difficulty, disadvantage, or disability through a range of employment and community services
Explain the difference between vocational & non-vocational barriers
Vocational may prevent starting a job, training, skills or qualifications
Non-Vocational may prevent looking for or keeping a job, difficulties & challenges in their personal life
What is Workskil's customer relationship management (CRM) system?
amodo
'From now on'
What are 3 benefits of working for Workskil?
Work/life balance, Professional development, AccessPay
Name 4 customer cohorts
Principal carer parents, First Nations Australians, Mature aged people, People with experience in the criminal justice system.
How do I report an incident involving a Customer?
Digital Forms > Hazard and Incident Form
Within 24 hours
Explain the employee journey
6-month probation period with regular 1:1 manager reviews, a structured induction plan with mandatory training, shadowing team members, coaching activities, and a mix of virtual, eLearning, and face-to-face training
Explain the roles of Services Australia, Workforce Australia & Workskil Australia
Services Australia is responsible for income support payments; customers must register here to access benefits.
WAS is a government program funded by DEWR to help job seekers find and keep work
Workskil provides tailored services to help overcome barriers, build skills, and achieve employment/education goals
Where can we go for customer mental health support?
What are Workskil's values?
Care, Honesty, Integrity, Lead by example, Respect, Service, Teamwork
What are the 5 steps in the case management module?
Start > Assess > Plan > Action > Achieve
Where can we go for customer housing supports?
Help Desk > Service Requests > Housing Specialist Enquiries
Customer Resource Hub
Document Library > Services > Housing
What does being a non-for profit and a registered charity mean?
Profit made is used to further the aims of our charitable purpose
Explain the Employment Fund
The Employment Fund is a pool of credits from the DEWR, intended to support our customers to help find and maintain employment
Where can you find the POP form and how do you explain it?
This form explains how we keep your info safe. Part B and D are the most important—they give me permission to help you with things like health support or housing, and let me talk to third parties to get you into work and training or study. Without this, my hands are tied on a lot of the best services we offer