Welcome to Workskil
What is our charitable purpose?
We aim to strengthen our wider community by assisting people experiencing difficulty, disadvantage, or disability through a range of employment and community services
Explain the difference between vocational & non-vocational barriers
Vocational may prevent starting a job, training, skills or qualifications
Non-Vocational may prevent looking for or keeping a job, difficulties & challenges in their personal life
What is Workskil's customer relationship management (CRM) system?
amodo
'From now on'
What are 3 benefits of working for Workskil?
Work/life balance, Professional development, AccessPay
Name 4 customer cohorts
Principal carer parents, First Nations Australians, Mature aged people, People with experience in the criminal justice system
How do I report an incident involving a Customer?
Digital Forms > Hazard and Incident Form
Within 24 hours
Explain the employee journey
6-month probation period with regular 1:1 manager reviews, a structured induction plan with mandatory training, shadowing team members, coaching activities, and a mix of virtual, eLearning, and face-to-face training
What is the purpose of the Transition to Work program?
The program helps young people aged 15–24 who are at risk of long-term unemployment by providing practical job skills, coaching, mentoring, and support for up to 24 mont
Where can we go for customer mental health support?
What are Workskil's values?
Care, Honesty, Integrity, Lead by example, Respect, Service, Teamwork
What are the core eligibility requirements?
Aged 15-24 years on referral to the Service AND
An Australian citizen, or the holder of a permanent visa or a nominated Visa holder
Where can we go for customer housing supports?
Help Desk > Service Requests > Housing Specialist Enquiries
Customer Resource Hub
Document Library > Services > Housing
What does being a non-for profit and a registered charity mean?
Profit made is used to further the aims of our charitable purpose
What type of customers can join through Group 2?
Not receiving an Income Support Payment, and
Not already in provider-delivered employment services, and
Disengaged from education and/or employment.
An Indigenous Australian, or a Parent Pathways Participant, also participating in TtW
Where can you find the Protection of Privacy form and how do you explain it?
This form explains how we keep your info safe. Part B and D are the most important—they give me permission to help you with things like health support or housing, and let me talk to third parties to get you into work and training or study. Without this, my hands are tied on a lot of the best services we offer