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Commercial Services
Advocacy
Diabetes Testing Supplies
RxHD/MSO Clients
Random
100
Three 2 most common tiers for commercial plans
What is Generic, Brand, Non-formulary
100
Born roughly between 1946-1964
What are Baby Boomers
100
An instrument that pierces the skin to get a small drop of blood for glucose testing meters
What is a lancet
100
Where you look to request ID cards
What is Member Detail --> Member Demographics
100
Matt Palacio
Who is the Site Director?
200
Three of our Hi-Touch clients
What is PSERS Traditional, PSERS Part D, Partners RX, Unisom, AmeriChoice, 32BJ, Regal Beloit
200
6 seconds
How long should your greeting take?
200
A person tests their blood sugar 3 times a day. How many strips will the customer need? How many will we order?
What is 270/300
200
True/False: We handle all pharmacy benefits matters for Mail Service Only Clients
What is False
200
12:00 - 1:00
What is lunch time?
300
Clients that we do not provide claim processing, formulary management, eligibility, DMR, PA, or any other PBM services.
What are Mail Service Only clients?
300
30 seconds
What is the amount of time you have to make the first impression?
300
The entry used to price check test strips
What is t/s
300
What we should ask all members for from their Pharmacy Benefit card if we aren't sure if they are Mail Service Only.
What is the ID number
300
A program where an advocate can learn how to help in training classes including facilitating modules
What is POET?
400
When a customer is required to pay a set amount toward the cost of a medication
What is a copayment?
400
Four generational categories
What are Traditionalists, Baby Boomers, Generation X, and Millennials
400
The two most common types of batteries for test meters
What is AAA and CR2032
400
We can order ID cards for some clients. Typically how often can we do this
What is once every thirty days
400
The company's mission statement
What is "Helping People Live Healthier Lives"?
500
Drugs not covered under a customer's benfit.
What are Exclusions?
500
The amount of influence our tone of voice has on our phone interactions
What is 82%?
500
A liquid used to calibrate a glucose test meter
What is a control solution
500
Where we look to find Accumulator information and what coverage phase a member is in
What is Member Benefits
500
The number MD's can use to fax in patient prescriptions.
What is 800-491-7997?