Communication with Families & Staff
Staff Roles
Optics & Professionalism
Scheduling & Call Out Procedures
Mental Health
100

You have to use a participant's this when writing in the communication long

What are their initials?

100

Ensuring you have your registration forms, attendance, phone, walkie talkies, and first aid kit at all times is the responsibility of...

Who are all the staff working in a licensed program?

100

Not wearing your BGC shirt while at work at all is...

What is unprofessional?

100

Where you can find the staff summer camp 2026 schedule.

Where is on SharePoint, in Prevention, in the Summer Camp 2026 folder?

100

Doing something you enjoy that brings you a sense of peace, calm, content, and sometimes happiness, and makes you feel "healthy." 

 

What is self-care?

200

You are required to ask for this, if a pick-up arrives and their name is on the list, but you have never met them before.

What is aa piece of photo ID?

200

Being a point of contact for families on a day-to-day basis regarding general camp inquiries is a responsibility of this staff role..

Who is a Team Lead?
200

Answering the phone, "BGC South Vancouver Island - Westshore Club, this is Hailey speaking" is an example of this

What is answering the Club phone?

200

Who you contact if you cannot make your shift.

Who is the call-out phone?

200

Grabbing a quick treat like a coffee on your way to work is an example of...

What is micro-self-care?

300

Your responsibility when a child arrives on their first day.

What is an orientation of the space, check-in about how they are feeling, reviewing their registration forms with the drop off family, showing them where they can put their items, and offering them something to do.

300

Following supported participant’s care plan and supporting all staff in following it as well is a responsibility of this staff role?

Who is a Support Worker?

300

Checking and responding to your BGC emails needs to be completed...

What is daily?

300

Where you can find other staff's contact information if needed.

Where is the first tab labelled "Clubs Contacts" on the summer 2026 staff schedule?

300

Participants can experience _________ too.

What is burn-out?

400

What to communicate at pick-up with families.

What is how the camper's day went, a specific event or experience they were involved in, and incidents (behavioural or medical) that occurred, and the plan for tomorrow?

400

Approving changes to planned activities/out-trips and informing the families. is this staff role's responsibility.

Who is a Supervisor?

400

You should do this when members of the public are taking photos of our participants.

What is ask them respectfully and politely to delete the photos? (BONUS: why are we asking?)

400

Important to have this done so that your supervisor/team lead can send out the weekly camp emails to families registered in camps.

What are the summer planning blocks?

400

________ are controlled and respected by you, not others 

What are boundaries?

500

Staff should not wait to share incident information with Team Leads, Supervisors, Managers, etc. because of this reporting timeframe.

What is 24 hours?

500

Who manages the staff schedule, preparing for programs reopening in the fall, staff performance management, and observation and recommendation reports?

Who are the Program Managers?


Or


Who are Jewel and Prabhleen?

500

Buddying up with other staff prevents all children from being...

What is seen and heard?

500
The call-out procedure time for calling in if you feel sick.

What is 2pm the day before?

500

Stepping out of your _______ ________ to try new things and not become stuck in one particular group of participants or activities is encouraged. 

What is comfort zone?