Show:
Welcome to AT&T
Introduction To Training
Introduction To Credit and Collections
One AT&T
Products and Services
100
What is our job?
Collections// Collect that money
100
What the three keys to success?
1. Come to work 2. Follow schedule 3. Take care of customers
100
What is BIF?
Balance in Full
100
What does one AT&T mean?
We are a family
100
What is icloud?
Storage space and backup that can be share between devices
200
Who is your site director?
Denis Foos
200
What are the 6 different systems we use?
1. Csp 2. Clarify 3. Telegance 4. Cacs T 5. Express Pay 6. Ez Notes
200
How do we help our customers?
Bring them Current
200
What are the two customer types?
Actual Customers AT&T and Employees
200
What is Uvserse?
Fiber optic: homephone services/wireless internet/Cable/ ONLY AVA IN SELECT AREAS!!!!
300
Where can you park?
In the front lot after
300
What is the 90/10 principles?
10% uncontrollable circumstance 90% how you handle it
300
What is acceptable behaviors?
Respectable Professional Pay attention Urgency Knowlege Confidence Manners
300
What is churn?
The rate in which customers leave us
400
What does AT&T stand for?
American telephone and telegraph
400
What is the 80/20 principles?
80% energy on the most important 20%
400
What is unacceptables behaviors
Rude No Empathy long holds Cursing Inconvences
400
Whats AT&T vision?
Connect people to their world everywhere they live and work and do it better than anyone else
400
What is Digital Life?
Home sercurity that you can manage through your device
500
Where can you use your cell phone?
Smoke dock or break room
500
What is the 30/30 principles?
Replace the 30% bad with the 30% good
500
What is your attendance policy?
COME TO WORK!!
500
What are the 5 Customer Rules?
Take Ownership and Show You Care Be Responsive and Deliver Do It Right Make It Seamless Meet Our Commitments
500
What is the AT&T Next Program?
Zero down and zero deposit//12 to 18 month to renew or upgrade// If canceled still have to pay remanding balanced