ORDER ENTRY
What are the two types of vouchers?
Y
What dollar amount for a quote is escalated to the Business (Bid) Desk?
$3500.00
What does order status C mean?
Complete order
All items have shipped
What is the cost of the hazard fee for chemicals with hazard code 1, 2, or 3?
$32.00
DOUBLE POINTS
What are two reasons that you would need to put an order on hold?
Price increase approval or pricing questions
Because you are in training
Transportation information (liftgate needed?, day and time for delivery)
What two types of Quote request do we forward to the Account Manager to process?
New Construction
Digital only items on quote
TRUE OR FALSE
A contract or agreement is always applied to a quote.
TRUE
What is an example of a red flag to watch for on a quote request or a PO?
Large quantity of a high priced item.
Strange email address: johnhopkins@hopkins.edu.com
Shipping address is not to a school or district
Email coming from a high level official
Unprofessional language/poor grammer or immediate response required
Re-routing request
List at least 3 of the required things that need to be on a purchase order.
PO date
PO number
Shipping and billing addresses
Special instructions (date and time for delivery or ship complete)
Signature
TRUE OR FALSE
Our Customer Experience Team may enter Puerto Rico Quotes.
FALSE
DOUBLE POINTS
What does order status P mean?
Partial order has shipped.
YES or NO
It is ok to change a shipping address in HP for an order.
NO
Transfer email to Address Corrections in Genesys ng to make the address change.
Type New Address or address change in the subject line.
Name the 4 different types of orders.
DOUBLE POINTS if you can think of 1 more type.
RG Regular
LM Live Material
DS Drop Ship
SA Sample
DOUBLE POINT BONUS ANSWER
R Replacement
DOUBLE POINTS
When do we BCC a quote to the Account Manager?
Quotes over $1000.00 for named accounts
If we have a choice of a line by line quote and a contract, which should we choose?
Line by line quote
Live material items can be delivered to arrive at a school on which days?
Wednesday and Thursday
If a Gift Certificate is over $500.00 who do we email to verify if it has been used?
Accounting Dept
accountingdepartment@flinnsci.com
How do we check if a school district has an agreement or contract?
In Q11:
1. Type in Client ID
2. Type A|B|C in the Quote Type
3. Type A in Status to search Active Agreements,
Bids, and Contracts
What does order status U mean?
Unfulfilled
What should we enter in the Shipping attention line if no name is provided?
SCIENCE DEPT