Day 18 review

Error Code

100

This code usually means the software is corrupted; you'll need clean.exe to fix it.

80041436

200

This code is a "red flag" that a firewall is blocking ipostage.exe

80041426

300

A "Connection Timed Out" error that can happen during login or AMS.

8004140b

400

This error occurs when the software can't reach the revocation server.

80041410

500

A "catch-all" error (80004005) often caused by Internet Explorer being "Offline."

80004005

The Toolbox

100

This tool generates a 9-digit PIN to let an agent into a customer's PC.

SOS Splashtop

200

To save results to the C: drive, you must run this tool as an Administrator.

Test.exe

300

This specific utility is used to fully remove damaged SDC software.

Clean.exe

400

Use Ctrl+F in this file to look for "large breaks" or long execution times.

Client Log

500

This tool checks if the user can reach the Postal or AMS servers.

Test.exe

Remote Access

100

Name one of the visual items to capture before escalating to slack. 

Recording/Screenshot

200

This scenario involves fixing how CSV columns are aligned.

CSV Mapping

300

You use this Splashtop feature when a customer has a dual-monitor setup.

Switch Monitors

400

This Splashtop UI feature allows you to move files between your PC and the user's.

Transfer Files

500

True or False: You should offer a screenshare for every customer inquiry.

False

Definitions

100

This acts as an intermediary between a computer and a server.

Proxy Server

200

This AppData folder is where the software stores postage data.

SDC Internet Postage

300

Consult this Slack channel if you need Tier 1 technical assistance.

#tier-1-tech-consult

400

Within the Client Log, check this to see if a command took too long to execute

Time to execute

500

Indicates a Malware Infection or secure page issues.

80041423

Connectivity Scenarios

100

If no service issue exists, this is the first step to check for firewalls/proxies

Run Test.exe

200

The section of Test.exe that shows if a customer can reach the mailing servers.

Postal/AMS Server Test

300

These 2 things are what you look for while scrolling the bottom of a Client Log.

Errors or Large Breaks

400

Before disabling a firewall for error 80041426, you should first try to ____ it.

Configure (Allow) it

500

This code (8004140b) might appear if the software can't update its folder in ____.

Local AppData