Oracle
What is Oracles main function?
Time Cards
What is Professionalism
Acting in a way that makes others view you as trustworthy, respectful, accountable, competent, and effective
What is Emotional Intelligence (EI)?
It is the ability to recognize and manages one's own/others emotions
How many members make up the training team.
3
1.Loredana
2.Ankia
3.Courtney
What is the Datavant Vault?
It is a resource that houses a bunch of information regarding the company.
Where would you locate the Oracle Chicklet?
My Apps
1. polite, kind, respectful
2. accountable
3.appropriate
4.ethical
5.postive
What are some key components of EI?
name 2/5
1.self-awwareness
2. self-regulation
3. motivation
4.empathy/ sympathy
5.social skills
Do we practice out of a certain time zone or are we flexible?
We work out of Eastern time zone but we do cater to all of ensemble time zones for proper training sessions
What is "My Apps"?
Which Web Buttons would you used for Lunch break
Out for Meal / Back from Meal
Why is phone etiquette so important?
1. positive first impression
2. consistent & trustworthy brand reputation
3. increases customer satisfaction
these will boost the company's bottom line
A caller is on the line and you keep them on hold for 3 minutes with out checking in and informing them of the status.
Is this good or bad customer service?
Bad. rule of thumb if you need to put the caller on hold check in every 30-60 seconds to inform them of the status.
Ex. Sorry for the hold Mr. Jacobs, I am in connection with management trying to find a resolution for this problem.
What does the Training team do?
Mainly:
training, retraining, support for management
How would you access Datavant Vault?
Through the Datavant Vault Chicklet in My Apps
How would you be able to see your paystub?
1. go to oracle
2. quick links
3. open ADP
How many TONES are there and describe them
1. 2 Tone, Formal and Informal
Formal:
less personal, more official. Avoid using slang and use correct grammar, spelling and punctuation. This is used in a business setting
Informal:
Conversational with friends/family. Using slang, breaking traditional spelling grammar or punctuation. Casual setting
1. Give your full attention
2. Consider other people's perspectives
3.Take action
Are we a site specific team ?
No, we handle all of Ensemble clients. But we are able to do site specific trainings
What is Page Knott Title?
VP, Operations
what are the steps to requesting a time change ?
1. Log into Oracle
2.Select Time & Absences
3.Select "request time change"
4. Select the correct date that needs to be edited
5. Request information as needed ( Forgot to clock in/out for lunch)
What are some Phone don'ts?
1. Don't interrupt
2. Don't pretend to know the answer
3. Don't et emotional
What are the 6 tips for handling an upset caller?
1.remain calm
2.Listen
3. Apologize
4.Empathize
5.Reassure
6.Solve
What is the One Stop Shop?
It is the trainings team SharePoint. This is where we house all things Ensemble related
Who is the CEO?
Kyle Armbrester