Morning Routine
What should we do when we arrive to work?
Open emails, portal, headcount
How much time do we have to interview a UC?
24 hours from arriving
What are the first two things you check on outlook?
Headcount and Intake email
What do we give to UCs to keep?
Blue folder/book
Why do we open HC daily?
To check our assigned cases, re-assignments, and releases.
when interviewing children, what is important to keep in mind?
trauma informed approach
What should you do before staffing days?
Prep cases and ensure you have all updates and are prepared for staffing day. (answers vary)
Name a few non-verbal cues to look out for?
change in tone, shift in questions/responses, crying, fidgety, wont make eye contact
Summarize the morning rourtine.
Answers vary
What do you open in portal and eto?
Intake assessment, UAC assessment, ISP, CM intake, PSP, discharge assessment, and telephone calls.