Ch:8 Communication
from the additional communication styles, which one can communicate opening without being aggressive? This type of communicator is usually aware of their own feelings and needs
what is: an assertive communication style
what is a franchise?
what is employee orientation?
A process in which new hires are introduced to a company, their fellow employees, and the work environment.
What is a CD? (certificate of deposit?)
What is: a time deposit account where you agree to leave your money in the bank for a fixed term. and in return, the bank pays you a fixed interest rate
the ability to express thoughts, concepts, and/or feelings in a clear and concise manner
what is: communication skills
what is a role?
a function or part a person plays in a particular project or process
what is a brand?
what is: is a reputation, a perception, and how customers feel about it, that distinguishes it from other alternatives, and is marked and recalled by an identifying symbol, logo, and/or words.
what is a mission statement?
Describes an organizations purpose; it’s reason for being, the problem it is solving.
What are the three functions of money?
what is: a medium of exchange, unit of measure, and a store of value
what is the practice of individuals working together for a common purpose or benefit?
what is: collaboration
what elements should be included on your resume?
1. your personal info: name, address, email, and phone number
2. Education
3. Work experience
4. any leadership experience
5. skills or interests
what are the 4 P's of marketing?
what is: product, price, place, and promotion
what does OSHA stand for?
what does it mean when a check "bounces"?
it means that a check cannot be processed because the account doesn't have enough funds available for payment
where are oral skills needed in the workplace?
Team meetings, customer relations, informal lunches, formal business meetings, hallway conversations
what are the 4 main communication styles?
1. director
2. expressor
3. thinker
4. harmonizer
a company needs 3 elements to build a brand. what are they?
brand strategy
brand identity
brand marketing
what are chemical and/or biological hazards?
these are toxic substances in the workplace which can be flammable substances, irritative substances, or anything that could be harmful if it got on your skin or was inhaled
When writing out a check, the "Pay to the order of" section is for where you write what?
what is: who you are making the check out to (person you are paying)
if an employee doesn't have a good _________, they might arrive to work late, slack off on the job, do less than they are capable of, and create social problems within the company
what is: work ethic
list all the components of a cover letter and describe them!
1. header with your contact info
2. the job your applying for and their information (ATTN HR department and their address)
3. Greeting, where you address the HR Director "Dear Caitlin DeFilippo"
4. Paragraph 1: introduction. explain the job you're applying for and mention the skills you have that matches the job description
5. Paragraph 2: explain why you're interested, how your qualifications match the job posting, and why you would be a great candidate
6. Paragraph 3: closing. thank them for their consideration. list your contract information
7. Sincerely, and type out your name
this is the visible elements of a brand. Such as colors, designs, logos.
It doesn't just refer to what people see, but HOW they view and perceive that brand
what is brand identity
What should workplaces implement to keep everyone safe?
1. Employee safety plans
2. customer safety plans
3. OSHA protocols
4. have proper communication and trainings
What are the 6 characteristics of money?
2. portability
3. divisibility
4. uniformity
5. limited supply
6. acceptability
when writing a thank you letter, what all should be on the ENVELOPE when you mail it?
recipient's name, their street address, the city/state/zip code they are in. the return address (WHICH IS YOURS!) and postage!