Cafe Logistics
What is Managing Inventory?
Identify where there is a high level of wastage/loss.
What is a need of a customer in sales?
A need in sales is something that solves a real or imagined problem.
What is superannuation?
Superannuation, or 'super', is money put aside by your employer over your working life for you to live on when you retire from work.
What is cost of living?
Cost of living is the amount of money needed to cover basic expenses E.G. Housing, food, Peterol, ECT.
What is a pension?
An employee benefit that commits the employer to make regular contributions to a pool of money set aside for payments after they retire.
What is stock take?
Stock take is when you count your stock at the end of each day to ensure that you have enough for the next days trade.
What is a want of the customer in sales?
A want is Something that would simply just be nice to have.
Why is super important?
Super is important because the more you save, the more money you will have for your requirement.
What is the cost of living used to compare?
The cost of living is used to compare how expensive it is to live in a city compared to another.
Do customer complaints effects a business?
YES? Negative complaints effect a business and damage their reputation.
What is maintaining Equipment?
Making sure to clean and maintain all of your equipment and fix any issues as soon as possible.
When you give a customer what they want what does this enable?
When you give a customer what they want in the long run this enables you to build a lucrative and ongoing relationship with them.
When can you withdraw your super Money?
You withdraw your super when you retire or turn 65 years old.
Is Sydney an expensive city to live in?
Sydney is the most expensive City in Australia and top 10 in the world.
Is superannuation taken out of your weekly earnings or added as extra on top of your weekly earnings?
You should get paid 11% on top of what your 'ordinary time earnings' are for the week.
What are logistics?
Logistics are the overall process of managing how resources are acquired, stored and transported to a final destination.
Customers tend to get more joy, value and satisfaction from...
Purchasing what they want instead of what they need.
Dose your pay include or exclude your superannuation.
Both! sometimes your pay will incl. Super or exclude super.
How to get a tax file number?
- Apply for a TFN through the Australian Tax Office.
- You need to be 15+ and present 100 points of ID.
Is there things that we may not think of after receiving a complaint
There are always many different sides to a complaint. For Example, a customer complains about a late delivery. Factors such as it was for a family member, they had to arrive empty handed so a birthday may contribute to their complaint.
What is Extremely important to do at the end of every day?
Get a daily report of all cash and card sales for the day.
What are the three main goals of customer service.
- Communication, satisfaction and problem solving.
What will it say about super on your pay slip?
On a pay slip it will state who your superfund is with for example Host Plus it should also state the amount of super you have received.
How do you get a bank account?
- You need ID, some accounts have age restrictions.
- Some accounts may have a cost associated with set up.
Which Generation share bad experiences the most?
Gen X are most likely to share bad experiences.