Roles
Terms & Definitions
Identify & Assess
Anything Goes
100

This individual is responsible for coordinating, applying, and tracking change management tools or activities.

What is a Change Management Practitioner?

100

This is the qualitative and quantitative, measurable and non-measurable outcomes resulting from a change.

What is a benefit?

100

The purpose of this subprocess is to determine the change's specific impact on people, processes, tools, organizational structure, roles, and technology.  

What is to Assess the Change Impact?

100

This is the process of discerning and specifying the change the organization intends to adopt to meet a strategic objective (Hint: Fundamental questions around the change, the purpose, who will be impacted and how, and alignment of the change with organizational goals and needs are key to this activity)

What is Define the Change?

200

These individuals model the required behaviors in their areas, provide feedback on change activities, and actively engage with others around change activities.  They may include functional or social leaders, middle management, and subject matter experts from different areas in the organization.

What are Change Agents?

200

This is the practice of applying a structured approach to the transition of an organization from the current state to a future state to achieve expected benefits.

What is Change Management?

200

This assessment is used to determine the degree to which the organization is ready to accept, effectively handle, and integrate impending change.

What is an Organizational Readiness Assessment?

200

The purpose of Identify Goals, Objectives, and this criteria is to provide tangible, concrete, measurable, and manageable goals that represent planned progress toward the adoption of the future state.

What is Success (Criteria)?

300

The individual accountable and responsible for the change strategy who assesses the change, outlines a change plan, and implements change management.

What is the Management Change Lead?

300

The condition at the time that the benefits have been realized is known as this.

What is the future state?

300

This subprocess determines the scale, magnitude, and complexity of the learning and development needed to ensure that the future state is successfully achieved.

What is Assess Learning Capabilities?

300

This refers to a stakeholder's opposition to a change (Hint: this should be managed to help your project be successful).

What is Resistance?

400

The individual or group in the organization accountable for the realization of the benefits of a change.  This individual or group has ultimate decision-making and funding authority.

What is a Sponsor?

400

This refers to an individual affected by a change.

What is a stakeholder?

400

Outputs of this process include sponsor identification and sponsor assessment.

What is Identify Sponsors Accountable for the Change?

400

This is the decision-making processes, applied by authorized individuals or teams, for approving/
rejecting, monitoring, and adjusting activities of a change management plan.

What is Governance?

500

A group of individuals who work together facilitating change management activities to design, analyze, develop, and enable the organization to own and effectively drive adoption, usage, and proficiency.

What is the Change Management Team?

500

This occurs when stakeholder behavior is consistent with the future state behavior.  

What is adoption?

500

This subprocess helps determine the ability of the various stakeholders impacted by the change to adopt the change and move toward the future state.

What is to Assess Organizational Capacity for Change?

500

Project Management and this are complimentary disciplines that should be integrated and work together.

What is Change Management?