The Sign Up Flow
True or False: Fi Supports PO Box billing addresses
False
What is Billing Cadence?
The fixed schedule and frequency at which a business invoices its customers for products or services. It dictates how often payments are collected.
What is Google Fi group plan?
Multiple individuals are on the same Fi Plan at a discounted cost per line
What's the difference between a device Designed for Fi and a device that is Compatible with Fi?
Designed for Fi - Devices bought in Google Fi store
Compatible with Fi - BYOD
What are the Plan types available within Google Fi?
Flexible, Unlimited Essentials, Unlimited Standard, Unlimited Premium
How often can you switch plans?
You can change your plan as many times as you want. Change is not immediate unless it's an upgrade from any Unlimited plan to another.
6 members
True or False: Fi is available on iPhone 13 but only in Beta Mode
True
What is the tool Agents use to check if a phone or tablet is compatible with Google Fi?
x2 if you can provide the resource for the users to see it as well
go/beyond-list
True or False: You can schedule to switch your plan anytime you want.
False: You can’t schedule to switch your plan further in advance than the start of your next billing cycle.
What's the difference between the role of a group owner and a group manager?
Group manager cannot pay the group's bill and device financing.
True or False: Devices bought on Google Fi are unlocked.
True
True or False: Customers who permanently resides within any of the US Territories are eligible for Google Fi services.
False.
Which member of the Group Plan can switch plan types?
Owner
Who can see and edit their own Call & Text and Account settings?
Owner, Manager and Member.
Is Samsung Galaxy A05 compatible with Fi?
No
What account is required to sign up for Google Fi?
Google Acoount
When can you cancel the scheduled plan switch?
Any time before the start of your next billing cycle.
Who can request for device replacements and sim card replacements?
Owner, Manager, Member
What's the tool we use to check or see the complete list of compatible devices for Google Fi?
go/beyond-list