ProdInfo
This program provides product specific details.
What is ProdInfo?
This is the information you will want to enter to pull a vehicle in Vehicle Guide.
What is year, make, and model.
This is the program used to modify mailing/catalog requests.
What is Inquiry32?
This is the action we'll take if a customer has more than one CID.
This is the status that holds an order for 4 days.
What is "F status."
This is the tab in which the parts and dimensions of a product can be found.
What is "general info?"
This tab contains information about speakers.
What is the speakers tab?
What information do we need to search for customer information in Inquiry32?
What is last name and zip code?
This is the action we must take to "resolve" a CID in AdRes.
What is "click "to order."
This status is for orders that need OP review under $1500.
What is "B status"
The serial number location can be found in this tab.
What is "Other Info."
This tab contains information about receivers.
What is the receivers tab?
What is the difference between "home" and "car" catalog versions?
What is "only the cover?"
This is the way we would ask customers for their billing name and address. (hint: we do this with 2 open ended questions)
What is "how does your name appear on the card" and "what address does the bank have on file for you?"
This status holds orders indefinitely (hint: NEVER use)
What is "S status."
In this location, we're advised if an item is unilaterally priced, if it's a ship alone item, if it ships freight, if it qualifies for California Waste Recycling Fee, etc. (hint: Other Info, 3 words)
What is "extended item info?"
This is the tab you'll use to choose a receiver's package. Must double click on receiver.
What is rcvr pkgs?
This mailing option ensures that customers will receive seasonal catalogs. (hint: under "mailing")
What is "Bulk Mail?"
If a customer has moved, they must update their address with the bank to their current address. Name an exception. (3 apply)
What is "Billing is a parents/family members address" OR "They still own or rent the billing address " OR "They have two homes."
What status should orders that are ready for invoicing go to?
What is "A status?"
Visuals of an item can be found on this tab.
What is "Pictures."
This is the tab you'll use to find speaker packages (must double click on speaker.)
What is Spkr Pkgs?
This is why we prefer to search with last name/zip code v. CID.
What is "to avoid duplicate CIDS?"
When taking an order from someone who isn't the cardholder, this is what we need to do. (3 answers)
What is "Collect the cardholder's billing information", "
Set expectations that we will need to reach out to the cardholder before the order ships " and "Document the order with the name of who you spoke with, the phone number you spoke with them on, and the expectations that were set. )
These status orders over $1500 need OP review.
What is "J status?"