Digital
What is e-Edition?
It's the exact replica of the printed paper.
What options do we offer to subscribers if they call to alert they did not receive the paper.
We can redeliver or credit.
What are our payment options?
Customers can pay with a credit or debit card over the phone or by using their online account, and can mail a check.
What Source is Used for Texas, Connecticut, and Albany?
TX - ATU: CSR
CT: CustCall
Where can I check to see if Premium Edition was charged?
Rates, Financial, and Balance
What are Obituaries?
A notice of a death, especially in a newspaper, typically including a brief biography of the deceased person.
What is our Refund Policy for Hearst?
Refunds are allowed as long as the amount is over $5.
Explain what is EZPAY
Customers are automatically charged for their subscriptions. They are subscribed to the paper and do not pay the invoice processing fee.
Which icon is used to place a vacation hold?
Red Light
Where can I add a new email to the account?
Contact Tab
What is our Vacation Policy?
The first 30 days are not credited, but the continue with the online digital access
What is the Grace Period?
Paper deliveries are not stopped to allow customers time to pay after the account reaches its expiration date. If not paid, accounts begin to generate a back balance.
Which icon is used to make a non-cash adjustment?
Checkbook icon
Hearst Texas: Can I send a message to the carrier?
No
Mention some of the benefits for newspaper subscription
Delivery to their home, All-access subscription, Newsletters, E-edition, raffles, tickets, many offers, and discounts.
How many days are required to be considered a new subscriber?
30 days after cancellation to be considered a new subscriber.
How much time does it take for payments to be refunded?
Credit or Debit Card takes 5-7 business days. Paid by check will take 14-21 business days.
Which icon is used to make an delivery schedule upgrade?
Calendar
Where can I update delivery instructions on customer's account?
Occupant tab - modify - request
Mention what subscribers can do with their online subscription?
e-Edition
Start a subscription
Renew existing subscription
Vacation hold
Report delivery problems
Address change
Make Payments
What are the minimum and maximum weeks a customer can renew their subscription?
4 weeks minimum and maximum 52 weeks.
How much is the Activation Fee for CT-ATU?
$7.95
Which icon is used to updade their credit card information?
Billing Folder
Which icon is used to opt out from Premium Editions?
Billing Folder