Digital
Policies
Hearst
DTI
DTI2
100

What is e-Edition?

Is the exact replica of the printed paper. 

100

What options do we offer to subscribers if they call to alert they did not receive the paper. 

We can redeliver or credit.

100

What are our payment options?

Customers can pay with a credit or debit card over the phone or by using their online account, and can mail a check.

100

What Source is Used in Texas, Connecticut, and Albany?

TX - AL: CSR

CT: CustCall

100

Where can I check I Premium Edition was charged?

Rates, Financial, and Balance 

200

What is Obituaries?

A notice of a death, especially in a newspaper, typically including a brief biography of the deceased person.

200

What is our Refund Policy for Hearst?

Refunds are allowed as long as the amount is over $5.

200

Explain what is EZPAY

EZPAY means we can enroll a customer credit/debit card to be charged every billing cycle. They can still be subscribed to the paper and not be charged an invoice processing fee.

200

Which icon is used to place a vacation hold?

Red Light

200

Where can I add a new email to the account?

Contact Tab

300

What is the CT Insider App?

300

What is our Vacation Policy?

The first 30 days are not credited

300

What is the Grace Period?

When the account reaches its expiration date the status will change from Active to Grace Period and will start generating back balance.

300

Which icon is used to make a non cash adjustment?

Paycheck icon

300

Hearst Texas: Can I send a message to the carrier?

No

400

Mention some of the benefits for newspaper subscription

Delivery to their home, All-access subscription, Newsletters, E-edition, raffles, tickets, many offers, and discounts.

400

How many days are required to be considered a new subscriber?

30 days after cancellation to be considered a new subscriber.

400

How much time does it take for payments to be refunded?

Credit or Debit Card takes 5-7 business days. Paid by check will take 14-21 business days.

400

Which icon is used to make an upgrade?

Calendar

400
Where can I update delivery instructions on the account?

Occupant tab - modify - request

500

Mention what subscribers can do with their online subscription?

  1. e-Edition

  2. Start a subscription

  3. Renew existing subscription

  4. Vacation hold

  5. Report delivery problems

  6. Address change

  7. Make Payments

500

What are the minimum and maximum weeks a customer can renew their subscription?

4 weeks minimum and maximum 52 weeks.

500

How much is the Activation Fee for CT-AL?

$7.95

500

Which icon is used to updade credit card information?

Billing Folder

500

Which icon is used to opt out from Premium Editions?

Billing Folder

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