Show:
Helpful Phonetics
Compassion
Call Personalization
Introduction to Centene AMBETTER
100

Give the phonetic codes of the word EMPATHY.

E for ECHO

M for MIKE

P for PAPA

A for ALPHA

T for TANGO

H for HOTEL

Y for YANKEE

100

It is the feeling of sympathy or pity for others, especially one that makes you want to help them. 

Hey! It is COMPASSION.

100

It is a personalized services that address the member's specific wants and needs.

Hey! It is Call Personalization.

100

Who is CENTENE?

CENTENE is a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time.
200

Give the phonetic codes of the word HIPAA.

H for HOTEL

I for INDIA

P for PAPA

A for ALPHA

A for ALPHA

200

It is the feelings of pity and sorrow for someone else's misfortune.

Hey! It is SYMPATHY.

200

TRUE or FALSE. Good rapport develops when someone understands that they can share their feelings and ideas with fear of judgment.

Hey! It is FALSE. Good rapport develops when someone understands that they can share their feelings and ideas without fear of judgment.


200

What is the AMBETTER website. 

Hey! It is www.AmbetterHealth.com

300

Give the phonetic codes of the US state KENTUCKY.

K for KILO

E for ECHO

N for NOVEMBER

T for TANGO

U for UNIFORM

C for CHARLIE

K for KILO

Y for YANKEE

300

It is the ability to understand and share the feelings of another.

Hey! It is EMPATHY.

300

TRUE or FALSE. Not relating to another person and not identifying a shared experience is a good way to build rapport to the member.

Hey! It is False. Relating to another person by identifying a shared experience or trait is a good way to find common ground.  

300

Give at least 3 AMBETTER insurance benefits.

AMBETTER INSURANCE BENEFITS

-AMBETTER TELEHEALTH

-MY HEALTH PAYS REWARD PROGRAM

-HEALTHCARE MANAGEMENT PROGRAMS

-OPTIONAL DENTAL AND VISION INSURANCE PLANS

-MAIL ORDER PHARMACY

-START SMART FOR YOUR BABY

-24/7 NURSE ADVICE LINE

-VIRTUAL MEMBER ASSISTANT

-DIGITAL ID ACCESS

400

What state has the abbreviation AZ?

Hey! It is ARIZONA.

400

What is the difference of SYMPATHY and COMPASSION?

Sympathy means you can understand what the person is feeling. Compassion is the willingness to relieve the suffering of another.

400

What are the six tips for connecting to members?

6 Tips for Connecting to Members 

1. Remember member's names 

2. Find common ground 

3. Actively listen 

4. Ask questions 

5. Mind your body language 

6. Reserve judgment

400

What are the 3 AMBETTER PLANS.

AMBETTER PLANS

-BRONZE

-SILVER

-GOLD

500

What state has the abbreviation CA? Give its phonetic codes.

Hey! It is CALIFORNIA.

C for CHARLIE

A for ALPHA

L for LIMA

I for INDIA

F for FOXTROT

O for OSCAR

R for ROMEO

N for NOVEMBER

I for INDIA

A for ALPHA

500

Give us your sample for EMPATHY statement.

“Honestly, I would feel the same way if I experienced what you're going through.” 


500

What are the importance of Call Personalization.

  • Personalization makes customers feel more valued, which inspires greater brand loyalty.

  • It can help businesses understand and meet the unique needs and preferences of their customers, which can lead to increased satisfaction and a more positive brand perception.
500

What are the 10 Essential Health Benefits.

10 Essential Health Benefits

  • Emergency Care

  • Outpatient or Ambulatory Care

  • Preventive & Wellness Care

  • Maternity & Newborn Care

  • Pediatric Care

  • Mental Health & Substance Abuse Care

  • Laboratory Services

  • Prescription Drugs

  • Therapy Services

  • Hospitalization