Phone order process
555-555-5551
What is the number used when placing an order if member does not wish to provide theres?
This is where you find the stores the member can shop at near them
What is the store locator?
The 2 balances we need to provide to the member before we hit the place order button
What is the Estimated total and Estimated Remaining Balance of the benefits impacted by the order?
2 types of scheduled benefits you may see combined on some members accounts
What are otc and food?
If you believe you are experiencing issues within any process in kip, see this section to check for current issues
What is 2.0 Reported Issues?
otcorders@solutran.com
What is the email address used on orders when member doesnt provide one?
By phone, online and in-store
What are ways members can shop using there benefits?
Orders should only be placed if this information has been confirmed with the member
What is all items have been added to the cart, all shipping information and order total with tax?
provides members with credits to spend on hundreds of approved OTC products, including brand name and generic, in categories such as allergy, sinus, pain relief, vitamins and more.
What are over the counter benefits?
Process to search for and identify approved items
What is 14.1 products/catalog Inquiries?
The minimum amount a UHC member must spend when placing a walmart order by phone or online.
What is $35?
These benefits are available for 30 days or until there benefit expires, whichever is greater.
What are refunded benefits?
2 pieces of information we need to provide to the member directly after placing the order
What is the estimated delivery date and possibility of arriving in multiple packages?
provides members with credits to purchase approved foods such as: Fresh Fruit & Vegetables, Dairy Products, Meat & Seafood and many others
What are food benefits?
Process to troubleshoot OTC orders where items are not available to be purchased
What is 10.7 Not Available for Purchase?
3 pieces of information we need to gather from the member before we start placing there order
What is a phone number, email address and address they want the order shipped to?
These benefits are available for 14 days or until there benefits expire, whichever is greater.
What are voided benefits?
When placing an order, this button is used when the order cannot be completed due to member disconnecting or receiving an error that you are unable to resolve
What is the Order issue button?
2 companies phone orders may be placed through
What is Walmart and Amazon?
Process to complete placing an order that was saved as incomplete
What is 10.13 Complete/ Resolve a Previously Saved Order?
3 pieces of information we need to confirm with member before adding items to the cart
What is the product details, price and desired quantity of the item?
Purchases we are unable to reimburse to the member
What are out-of-pocket purchases?
when a member does not have enough funds on their benefit card to cover the full order total and choose to use a secondary method of payment
What is a mixed tender?
The information needed to track a walmart order for a member
What is email address and order #?
Process to complete a phone order when the member’s remaining balance is not enough to cover the order
What is 10.11 Insufficient benefits?