MEDICARE SUPPLEMENT BASICS
These are the three possible processing paths for Med Supp applications.
What are Open Enrollment (OE), Guaranteed Issue (GI), and Underwriting (UW)
Commissions are paid this many business days after approval.
What is 14 Business days?
What does UAD stand for?
Unearned Advance Debt
Agents must submit this kind of application to receive commissions.
COMPAS can be searched using name, DOB, state, MBI, or this number.
What is the AARP membership number?
Commission cycles run on these two nights.
What are Tuesday and Thursday?
Med Supp commissions are paid as this type of advance.
What is a 9 month Advance?
(Unless the agent opts-in for monthly payments)
This many months of the 9‑month advance appear under UAD Activity column of the commission statement.
What is 8 months?
Pulling the household up in this system helps verify AOR.
What is COMPAS?
This system is used to verify commission payments.
What is ICM?
If a client qualifies for OE, what is the medical underwriting requirement?
What is none?
Monthly commissions continue even if the member has not yet done this.
What is paid their premium?
A chargeback of unearned advance months when the member terms early.
What is a debt transfer?
TRUE OR FALSE
Plan changes from one AARP Medicare Supplement plan to another AARP Medicare Supplement plan are commissionable.
FALSE
Plan changes from one AARP Medicare Supplement plan to another AARP Medicare Supplement plan are NOT commissionable.
These are the two most common search methods in PCH.
Applications processed through GI outside open enrollment (OE) pay agents this percentage of annual commissions.
What is 5%?
(except in the following states, where required: CO, CT, FL, ID, IN, MA, MN, MT, NY, OR, SC, TN, VT, WA and WI)
To calculate commissions quickly, multiply the annual rate by this.
What is .75 (75%)?
The total amount paid to an agent (9-month advance), which the producer has not yet earned.
What is Unearned Advanced Debt Balance?
This code identifies a valid agent application.
What is Hash ID 2460720307?
As of 10/1/25 agents are no longer able to enroll members into DVH plans?
TRUE!
We’re discontinuing new enrollments and plan changes in the standalone UnitedHealthcare Dental Vision, Hearing Plans (DVH) insured by UnitedHealthcare Insurance Company as of October 1, 2025. Renewal commissions for these plans will continue for any existing policy.
Special situations, such as moving out of a service area, that allow enrollment outside OE.
What is Guaranteed Issue (GI)?
Renewals begin on this month of the member’s enrollment.
What is month 10?
TRUE OR FALSE
If a member disenrolls within the first 9 months (advance debt balance), a debt transfer will occur for all of commissions that agent has been paid for the member?
FALSE
If a member disenrolls within the first 9 months (Advance Debt Balance), a debt transfer will occur for the # of months the member was NOT on the plan.
- App is not found in their Jarvis portal under their valid Agent ID
-The agent mis-keyed their agent ID on the application
-The agent forgot to add their Agent ID to the application
Name 2 different payment exceptions for AARP Medicare Supplements.
- For those who are under the age of 65 as of their AARP Med Supp effective date. (except in CA (only during the first six months of Part B enrollment), CO, FL, ID, IL, KS, ME, MN, MO, MT, NY, OR, PA, TN and WI)
-Commissions are not payable for any sale of an AARP Med Supp where the applicant’s premium is paid by a third-party payer (this does not include family or friends of the applicant).
-An AARP Med Supp plan change to another AARP Med Supp plan, without a gap in coverage, is non-commissionable.
-Applications that are processed through Guaranteed Issue outside of the consumer’s Open Enrollment period, agents will receive 5% of the annual commissions. (except in CO, CT, FL, ID, IN, MA, MN, MT, NY, OR, SC, TN, VT, WA and WI)